Interactive Voice Response
The LiveOps Interactive Voice Response system (IVR) - part of the LiveOps On-Demand application suite - allows your business to deploy self-service, customer segmentation, or pre/post-routing applications in a personalized, user-friendly manner. Once deployed, this completely integrated, easy to configure system ensures that your agents deliver the right offer, message, and approach to each caller, as well as optimize first-call resolution and productivity.
LiveOps Interactive Voice Response system delivers the following:
Secure Data Capture and Exchange
LiveOps offers a unique, patent-pending,
bi-directional system for collecting and sharing personal information (such as credit card numbers, social security numbers, and PIN data) with callers in a highly secure manner that's not possible with traditional solutions.
Speech-enabled Applications
Leveraging support for industry-leading, automated speech recognition (ASR) technologies, you can deploy personalized speech-enabled applications that improve the overall customer experience.
Rapid Application Deployment
The LiveOps On-Demand call center application suite
includes a wide range of self-service applications that
you can deploy swiftly - including order taking and order status applications.
Media Playback and Announcements
You can dynamically select targeted messages or announcements for callers to listen to while on hold.
Visibility and Insight
Tight integration with the LiveOps reporting and analytics application gives you complete visibility into every IVR customer interaction. Now you can rapidly analyze customer behavior and user experiences at an individual customer, group, or campaign level.
Professional Services and Support
Our experienced client services team helps you design and deploy IVR applications and access professional voice talent and voice user interface experts.
LiveOps Interactive Voice Response (IVR) application delivers all the capabilities required for your company to optimize customer interactions and push the right message to each caller.