Outbound Dialer Application
The LiveOps On-Demand Outbound Dialer application - part of the LiveOps On-Demand application suite - delivers comprehensive, automated dialing functionality without requiring you to invest in costly infrastructure. Fully integrated with the rest of the LiveOps On-Demand Platform, LiveOps Outbound Dialer enables you to rapidly configure and deploy outbound telemarketing, surveys, telesales or fundraising campaigns.
LiveOps Outbound Dialer includes comprehensive functionality for:
Complete Campaign Management
Manage lists, target times or work parameters to transition agents across campaigns
Comprehensive Dialing Modes
Supports multiple outbound modes of operation, including Preview, Progressive and Predictive dialing modes.
Compliance with Industry/FTC Standards
Enables compliance with the Telemarketing Sales Rules (TSR) and provides support for National and State Do Not Call lists, Caller ID support, and Call Logging.
Integration with Enterprise Applications
Delivers click-to-dial and automated dialing functionality that's integrated with CRM systems and other enterprise applications.
Intelligent Outbound Dialing Capabilities
Automatically detects answering machines, fax machines, busy tones, and more.
Complete Tracking and Visibility
Provides cradle-to-grave reporting to track progress and analyze the results of all your outbound campaigns.
Call Activity Reports
Provides pre-built reports and the ability to generate new reports for regulatory compliance.
Blended Agent Support
Improves agent productivity by blending agents across inbound and outbound campaigns.
LiveOps On-Demand Outbound Dialing offers unrivaled flexibility and is the ideal tool for optimizing agent and call center productivity for outbound campaigns.