Where a minus becomes a plus
Most companies look at customer service as a cost center. But at LiveOps, we deliver a customer service call center solution that’s a business builder. We do it with the largest virtual contact center in the world – a community of more than 20,000 home-based, entrepreneurial, independent agents. You have access to top notch talent with the right skill set when you need it most – fully-certified agents solely dedicated to keeping your customers happy, promoting your brand and encouraging repeat buying behavior.
What’s more, LiveOps can ramp up to elevate your business performance faster and more effectively than brick and mortar organizations could ever dream of. In just weeks – not months – we’ll configure a cloud-based customer service call center solution tailored for your business that aligns perfectly with your market demands, intensely supports your brand integrity and boosts your bottom line.
Plus, you can quickly flex agent support to precisely match your peak times and slower periods. By providing you with the right agents at the right time, our full-service virtual model ensures exceptional customer service at a significantly lower cost per call, all with the potential to save the sale – generate more sales – and better service customer needs. Take advantage of our multichannel Customer Service Solutions for:
- Faster call resolution
- Real-time visibility into agent performance
- Dramatically reduced agent turnover of less than 10%
- A pay-as-you-go model for optimal productivity and cost efficiency
- CSAT and NPS
Your business will benefit in virtually no time at all.