Inbound Sales Interactions

Improve your conversion performance with LiveOps cloud coverage

For inbound sales calls, LiveOps handles 70% of all calls for the top direct marketing retailers in the United States. There’s a reason why. For inbound sales, LiveOps leads the industry, answering the most calls driving maximum revenue from every single customer interaction. It’s our mission, in fact, to optimize your media investment by delivering the highest possible revenue for your campaign.

How do we do it? We source better agents, more of them, and disseminate a certification program in the most efficient, eLearning platform. We also leverage key technology tools like Performance-Based Routing, so only the top agents on your programs get more calls. The result? Amazing results, with 20,000 US-based, independent work from home agents our customers benefit from higher conversion, higher revenue per order, longer continuity cycles and a customer experience that leaves callers feeling good about their purchase decisions – and your brand.

LiveOps Inbound Sales Solutions includes:

  • LiveOps handles 60-80% of the calls for the top direct response programs. LiveOps leads the industry by answering the most carrier calls (we have the lowest busy-out in the industry), which is essential for maximizing customer acquisition.
  • The best, fully certified independent agents handling your calls.
  • Analysis of your core demographic to help you choose the best potential offers.
  • Continuous A/B testing and script optimization for each call type and customer segment.
  • Dedicated account team providing extreme insight to sales campaign performance to maximize revenue potential.
  • Increase Sales Conversion Rate up to 70%.

Because we deliver the highest sales scores for clients across all industries, you’ll want the LiveOps cloud on your dream team.