Interactive Voice Response (IVR) presents an attractive option to lower your customer acquisition and inquiry costs. But if not done right, IVR can backfire and your profitability can take a beating. Many IVR solutions can turn off potential buyers with an impersonal, hard-to-use interface, resulting in dropped calls, lost revenue and additional customer service complaints.
That’s why LiveOps brings an industry-leading, customized approach to your IVR program. Our specialized experts create an optimal, end-to-end customer experience that engages and informs your callers – never confusing or frustrating them – to dramatically increase containment and improve conversion rates.
Plus, with our innovative cloud-based call center technology, we can seamlessly blend best-of-breed IVR technology with highly-talented live agents for your program, with tailored opt-out configurations for each campaign and ROI model to maximize revenue. Nearly any combination is possible with LiveOps. Take advantage of our IVR call center solutions to:
- Outperform traditional IVR solutions by up to 30%.
- Agent Assist allows the caller to speak to an agent if necessary.
- Incorporate your branded campaign elements.
- Retain your callers’ enthusiasm about your product.
- Benefit from save the sale capabilities.
- Gain performance insights to optimize campaign outcomes.
LiveOps industry-leading IVR capabilities speak to both your cost-saving and revenue building objectives. And most importantly, they speak to your customers in a way that delivers a professional, user-friendly experience. Your profits will skyrocket – and your head will be in the clouds.