It’s a challenge keeping up with today’s customer.
She’s smarter, savvier and has much higher expectations than she used to. Plus she’s multi-channeling which means she’s influenced by the web, social media, blogs, emails, tweets (and then some) before she makes her purchase decision.
So if that’s the challenge, what’s the opportunity?
It’s the old adage: you don’t get a second chance to make a first impression. Once she picks up the phone, it’s your time to differentiate yourself and make that interaction a sale or customer service resolution.
LiveOps agents sell better because they’re seasoned sales professionals who work from the quiet and controlled environment of their home offices. Our proprietary technology routes calls to the top performers so the best agents get the most phone calls. That means higher conversions, higher revenue per order and better call handling than any call center in the country. With LiveOps, you can:
- Dramatically scale services to capitalize on peak times and minimize cost during slower periods
- Answer more than 98.5% of leads
- Earn up to 33% more revenue per campaign
- Achieve order values 15-34% higher than the industry average
- Leverage real-time customer interaction insights and decision analytics to create better, faster outcomes
With over 60% of customer experience professionals looking to differentiate their firm on the basis of an exceptional customer experience - The benefits of our cloud-based Agent Services model are clear.