Ovum has just recognized LiveOps as a leader in the hosted contact center market. LiveOps was the only company in the Decision Matrix report to be identified as a solution ideal for both large and small-to-medium sized enterprises (SME).

The report, which explores the competitive dynamics within the multi-tenant hosted contact center service market in the U.S., is aimed at helping businesses identify vendors based on technology strength, reputation among customers, and the overall market impact.

LiveOps Ranked #1

LiveOps ranks ahead of its competitors in many of the categories; specifically, in the area of customer sentiment.

LiveOps rated highest of all the vendors in the following areas: Within the technology assessment, LiveOps was rated in the top three in the following areas:
   •   End-to-end Solution    •   Security
   •   Product quality    •   Solution breadth and depth
   •   Services capabilities    •   Interoperability
   •   Vertical specialization    •   Reliability and scalability
   •   Service levels    •   Platform
   •   Financial stability  
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Selecting a Hosted Contact Center Service in the United States 
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Ovum Research Reveals Decision Matrix Report- Selecting a Hosted Contact Center Service in the US

Ian Jacobs, Senior Analyst; Customer Interaction of Research at Ovum discusses the latest results and trends in their just released Decision Matrix Report: Selecting a Hosted Contact Center Service in the US. This report will serve as your blueprint in selecting the right hosted contact center solution provider in helping you understand the key players in the market and critical trends affecting decisions by other leading enterprises.

Register Now on CRMXchange.com »

"As we conducted our research, it was clear that LiveOps is on many companies' radar screens. LiveOps was the competitor mentioned most often, either as a potential threat, or as a company that was viewed to have a transformational impact on the contact center space. LiveOps is certainly a company we would recommend to our clients."

-Ian Jacobs, Sr. Analyst, Ovum