Contact Center Exchange Program – An Overview
The LiveOps Contact Center Exchange Program is a comprehensive new offering for enterprise contact center outsourcers seeking to rapidly expand their contact center or update technology with a more flexible, cost-effective solution. The program provides you with LiveOps’ industry-leading cloud platform, which is ideal for operating both brick-and-mortar facilities and virtual contact centers staffed by home agents. You can also take advantage of two program options that help you maximize the value of the platform for your business: LiveOps home agent best practices and our revenue optimization package.
The Contact Center Exchange Program options include:
- Option 1: LiveOps Platform and Applications
- Option 2: LiveOps Talent: Home Agent Best Practices
- Option 3: Revenue Optimization Package
Because the LiveOps Platform is available in the cloud, you only pay for what you use, which significantly reduces the capital expenditures normally required to expand a contact center. Getting started takes just weeks, and LiveOps experts work with you every step of the way to ensure a smooth deployment. You will have the tools, training, and processes required to optimize your traditional call center – as well as the flexibility to leverage a national talent pool to staff a cloud contact center.
A Comprehensive Program to Address Every Need
The Contact Center Exchange Program is designed to give you complete support, every step of the way, and prepare you for success. The following overviews key features and benefits you receive throughout the solution lifecycle.
Enablement and Ongoing Support
- To ensure a successful program, LiveOps provides you with a three-tier support structure: an account manager who handles daily support functions, a business manager focused on ensuring your sucess, and comprehensive technical support.
- You gain an enterprise-grade, cloud platform that’s unrivaled by Tier 1 providers and includes an integrated tool set, real-time performance dashboard, and results based routing.
- Every program includes a comprehensive training program (delivered on site at LiveOps) so you can make full use of the technology from day one.
Marketing and Sales
- To help you sell the new capabilities enabled by the platform, LiveOps provides sales training, customizable demos, and marketing materials to accelerate sales.
- LiveOps promotes your partnership with press release support and recognition on the corporate Web site.
- As a member of the Contact Center Exchange Program, you are eligible to receive sales leads and direct sales support.
Solution Optimization
- You can choose to take advantage of LiveOps home agent best practices – and successfully tackle the unique challenges in managing home and remote agents.
- You can also choose to leverage our unique revenue optimization package that enables you to maximize the revenue potential of every call.
Requirements
To participate in the Contact Center Exchange program, you need to be an enterprise-focused contact center outsourcer with a good credit rating and at least 50 FTEs under management.
