Channel Partners

Become A Partner

LiveOps Channel Partner Program

The LiveOps Channel Partner Program is designed around four key principles:

  1. Easy to do business with
  2. Lucrative for partners
  3. Simple program
  4. Effective selling tools!

Through the LiveOps Channel Program, partners increase their bottom lines with monthly recurring revenue by leveraging LiveOps' industry leading cloud contact center technology along with sales support, marketing tools, training and more.

LiveOps offers Channel Partner's four choices to participate, each with great benefits. We built each program to fit your business needs. Offering competitive commissions, joint marketing, world-class sales training and technical product training. LiveOps provides the tools and resources for your success.

Partner Benefits

Benefits Referral Agent Master Agent Service Provider Additional Details
Financial Incentives
Commission Payment  
Marketing Development Funds (MDF)  
Reseller Discounts Contact Partner Rep for Details
Discounts for Internal Use  
Sales Support & Training
Deal Registration  
Access to Training Materials  
Sales Training  
Technical Training  
Access to Demo Environment  
Access to Sales Tools  
Access to Customer Support Center  
Product Roadmap Briefings (NDA)  
Marketing
Access to LiveOps Marketing Materials
Includes Solution Briefs, Case Studies and Success Stories, Brochures, Corporate Decks, LiveOps Logo/Graphic Assets, and FAQs.
Joint Marketing Includes Co-branded Templates, Joint Customer Success Story, Exclusive Partner Event Invitations.
White Labeled Materials Includes Turnkey White Labeled Templates and mutually agreed upon custom joint materials.
Partner Communications  
Requirements
Signed Partner Agreement  
Complete Sales Training Minimum one person
Complete Technical Training Minimum one person
Annual Business Plan Work with channel manager to develop an annual plan for expected sales and marketing activity including projected sales.
Quarterly Business Plan Partner to present quarterly review of key metrics and present updated plan for following quarter.
Minimum Monthly Revenue Expectation $25K $100K $500K Tiers determined annually based on performance in prior year. Minimum for Bronze partners takes effect in month 10 to allow for ramp up time.
Signing Fee $1,000 $1,000 $1,000 Fee to cover demo environment, initial sales training and startup costs.

BT

Operating in more than 170 countries, BT provides mission critical network services to optimize global IT performance. BT continues to lead on innovation in delivering a wide range of cloud based solutions in the areas of unified communications, contact centers, security and mobility. As a leader in networked IT services, we are ready wherever our customers are around the world today. Learn more at www.bt.com.

Concentric Cloud Solutions

Concentric Cloud Solutions, LLC, an XO Communications company, offers advanced cloud-based IT infrastructure, content acceleration, and interactive voice solutions for businesses. Through its cloud-based platforms and online portal, Concentric Cloud Solutions helps organizations simplify the procurement and management of critical information technology infrastructure, accelerate application and web site performance, and improve interactive communications with customers.

Salesforce.com

Salesforce.com is the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS). The company's portfolio of SaaS applications, including its award-winning CRM application, has revolutionized the ways that customers manage and share business information over the Internet. LiveOps has integrated and certified its On-Demand Call Center Platform with the Salesforce CRM application suite and it can be found on the AppExchange.   Case Study  |  Integration Demo  |  Solution Brief

Access Technologies

Access Technologies are telecommunications consultants recommending the best technology, best carriers and best solutions to small and medium size businesses. Our project management staff assists in coordination, turn up and support; making sure that the carriers fulfill their service obligations. Our clients enjoy the benefits of our services while still maintaining a direct relationship with the provider.

Adqura

Adqura in the UK helps organizations measure, track and increase their customer value while providing a significantly improved customer experience consistently at each touchpoint. They achieve this through a combination of industry best-practice processes, solutions and products tailored to provide an out-of-the-box SaaS offering. Adqura provides the knowledge, processes and tools to ensure the delivery of the right product to the right customer through the right channel. Their capabilities include consulting and technical delivery, providing product delivery frameworks and product supply.

Adtech Global

Adtech Global delivers solutions and services to help over 1,500 clients run their businesses more efficiently in a variety of ways. Providing best-in-class solutions, we help you focus on improving your business performance through our key focus areas: Contact Center Solutions, OEM Solutions, IP Phone Solutions, Networking Solutions, and Services.

Astro Communications

Astro Communications, based in the UK, is an innovative company actively involved in all levels of the communications infrastructure industry since 1985. Astro specializes in providing business communications solutions and services to small medium and large organizations. Clients trust Astro's experience, engineering capabilities and thorough understanding of infrastructure solutions for troubleshooting, consultancy, project management, installations, upgrades and alterations - even on mission critical live networks.

BetterWorld Telecom

In the $450B U.S. telecom carrier market, BetterWorld Telecom is the only nationwide, full-service voice and data services provider focused on serving businesses and organizations that support social justice and sustainability. BetterWorld provides business-grade telecommunication solutions, applications and hardware in over 35 states, comprised of traditional services such as local, long distance, toll free, conferencing, Internet access, as well as cloud communications services such as VoIP, unified communications, and Virtual PBX products.

Bluewolf

Bluewolf is a global business consulting firm. Companies across the world choose Bluewolf to help them engage their customers and drive more sales. As the first global business consulting firm born in the cloud, Bluewolf's strategic consulting, implementation, training, and cloud management services drive business outcomes in weeks, not years.

Coactive

With an unparalleled combination of expertise in technology consulting and telecom expense management, COACTIVE provides enterprise organizations the ability to better utilize resources, maintain an efficient communications infrastructure, and reduce overall costs. Our Technology Consulting group specializes in business continuity and disaster recovery, network infrastructure, network security, VoIP and unified communications, HD video conferencing and TelePresence, data center, virtualization, and wireless and carrier services.

CallTower

CallTower, Inc. is the leading provider of hosted enterprise-class unified communications solutions for growing businesses nationwide. We enhance our clients' strategic and business operational capabilities by integrating business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, and collaboration tools into one reliable platform.

Capstone

Capstone is a company that connects your people with each other and with your customers.  Acting as one single contact, Capstone designs, deploys, manages and supports real-time communication networks across multiple geographical locations.

We help international organisations operate across multiple global sites with ease.  Capstone acts as your single international systems integrator.  We provide physical and virtual client support across three continents, meaning you have direct and local contact with a Capstone engineer at all times.

CloudWave

Based in Sydney, Australia, CloudWave specializes in business strategy consulting and implementation around customer contact center solutions. CloudWave consultants can provide deep industry expertise around contact center platform and operations management as well as sales and marketing strategies to truly maximize the benefits of your customer experience such as customer segmentation, analytics and communication programs to support.

Connect NZ

Connect NZ is one of New Zealand's largest privately owned technology companies, and since opening our doors 34 years ago, have been dedicated to leading kiwi businesses on the technology journey. We have a team of 170 people across the country trained and motivated to keep our customers at their peak, and with a wealth of knowledge on the LiveOps Platform, lead the cloud based contact centre market in NZ. Our business is built around the mantra of F.A.S.T (Fun, Admired, Sustainable Technology) and we look forward to continuing the journey with you.

Converged Network Services Group

Converged Network Services Group, a leading telecommunications consulting firm and Master Agent, assists businesses of all sizes in handling and managing their communications infrastructure. Specializing in converged and IP services, Ethernet, MPLS, SIP, data, voice, and managed network solutions, CNSG provides support for simple to complex telecommunications solutions every step of the way. For more information about CNSG, please visit www.cnsg-usa.com or call toll free 866.738.1662.

eircom

eircom is the principal provider of fixed-line telecommunications services in Ireland with approximately 2.6 million fixed-line telephone access channels in service, and has over one million mobile customers via the Meteor and eMobile brands. eircom offers an unrivaled range of voice, customer contact, managed network, security, and managed IT solutions to business and public service clients, and holds Gold Partner status from Cisco and Avaya.

ExtraTeam

ExtraTeam is a leading provider of innovative IT solutions to corporate and public-sector customers headquartered in Pleasanton, California. The company uses technology - including hardware, software and services - to help customers resolve their most complicated IT needs, develop, enhance and grow their internal and external communications to achieve their unified communications business goals.

Gateway Customer Solutions

Gateway Customer Solutions is an experienced independent resource for companies seeking greater return from their customer care investment.  If you need to reduce cost, improve customer satisfaction, increase sales, or just need help solving a technology or operations need, we can help with reviews and recommendations.  Our services range from vendor searches to professional services for agile assessments, project management, and transformational care strategies.  Our clients benefit directly from our successful careers with some of the largest global contact management organizations, our professionally delivered services, and the world-class capabilities of our partner companies.

Intelisys

Intelisys is the nation’s leading Technology Services Distributor of business communications services including voice, data, access, cable, collaboration, wireless and cloud. Intelisys is dedicated to one thing – serving the needs and accelerating the success of the industry’s top producing telecom sales agents and IT solution providers as they build vast and vigorously protected streams of recurring revenue for their businesses. Today Intelisys is leading the way as its Sales Partners make the pivot, and experience the epic shift away from traditional telco services and into a new era of cloud-based solutions. Intelisys recognizes that this is not just a change, but THE change of our generation. And with that in mind, Intelisys is enabling its Partners to thrive. Under contract with more than 60 of the world’s leading telecom carriers, cloud services providers and technology partners, Intelisys delivers the services end-user customer’s demand through the most exceptional back office support team ever assembled in the channel.

IPC Technologies

IPC Technologies provides IT solutions that help organizations nationwide become more agile, productive and profitable. IPC specializes in IP communications, mobility and supporting technologies, backed by expert engineering, managed services and support. Through its Light Path Open division, IPC delivers a suite of blended business communications encompassing public cloud, private cloud and on-premises solutions.

KTS Network Solutions

KTS Network Solutions, Inc., a complete voice and data solutions provider founded in 1983, and has grown to become one of the most dependable business communication systems firms in Southern California, Los Angeles and Orange County area. Their services include new and used system sales, as well as upgrades to existing system with a client base is as diverse as the areas they cover, from retail to fortune 500.

ListenUP Espanol

With over 50 years in the DRTV business, ListenUP Espanol offers the very best in high quality Spanish telemarketing through its call center in Hermosillo, Mexico and leveraging its Soft Offer Certification(TM) and proprietary training program. Through the partnership, ListenUP Espanol leverages LiveOps' leading Contact Center Platform to route calls and manage its Mexico-based call centers. In turn, ListenUP provides LiveOps with high quality sales agents who provide Spanish speakers with service in their native language. Press Release »

Methods Consulting

Methods Consulting in the UK is dedicated to helping organizations deliver improved service for less cost. Their services range from scoping, managing and implementing complex, major business transformation programmes to the provision of short term, strategic studies and technical advice. Projects include long term, enterprise-wide partnerships for major organizations, and short strategic reviews or procurement advice, offering value and quality in a single approach.

nology Networks

nology, a unique Cloud Services Integrator, is focused on providing high-value, complex, cloud-computing-based solutions to business customers. These days, everything is moving to the Cloud and we want to help you get there too. In addition to maximizing revenues, we can help you achieve greater efficiencies and save money across the entire technology spectrum.

OCx Networks

OCx is a Denver, Colorado based leader in the design, delivery and support of best of breed infrastructures. As a value added reseller (VAR) and technology integrator, we serve the voice and data networking needs for customers in government, small to medium enterprise (SME), and restaurant & retail chains, nationwide.

One Source Networks

One Source Networks is a leading provider of innovative managed communications solutions for the Fortune 1000. Delivering ubiquitous access to cloud-based voice, video, security and computing applications, as well as enterprise networking and infrastructure services, the company offers customizable, cost-effective and scalable solutions delivered on its fully redundant global network infrastructure with interconnection to more than 200 global suppliers. The OSN difference is simplicity, cost reduction and customer service focus that delivers all solutions under one contract, one team and one invoice.

Peakview Communications

PeakView Communications is a solution provider focused on providing voice and data networking, mobility and cloud application solutions to businesses of all sizes. We have partnered with leading telecommunication and cloud providers such as AT&T, CenturyLink, LiveOps and others to bring a broad set of solution options while ensuring a high level of expertise. Our broad experience and understanding of the various telecommunication providers ensures our clients get accurate, timely information and cost competitive services. Our goal is to help businesses gain a competitive advantage in the marketplace through thoughtful utilization of broad technology solutions and let the client focus on their customers vs. managing their telecom providers.

Pentastar Consulting

PentaStar Consulting, Inc. represents top-tier network service providers and recommends strategic global solutions for medium to large global business and Government entities.

Premier

Premier, the Point of Contact Specialist, is the UK's leading sensory marketing agency. Supplying sensory marketing solutions to over 3,500 customers in the UK and abroad since 1996, Premier has built up an unrivaled expertise across sound, video and fragrance solutions, ensuring all customer touch points are memorable, satisfying, differentiated and help clients sell more.

Prodec Networks

Prodec Networks has over 15 years of experience providing IT solutions and services throughout the UK and around the world. Partnering with industry leading brands such as LiveOps, Prodec Networks has deployed voice and unified communications solutions into contact centre environments of all sizes, and has built up an enviable reputation for delivering exceptional customer service.

Relevante

Relevante is a fresh breed of consultancy and solutions integrator dedicated to driving business relevancy and solving evolving business challenges through a mix of technology and accounting expertise. Our creative thinking and solutions are industry focused and meet our client's need with flexibility and expertise. We are focused to helping leading companies build stronger businesses. For more information, visit www.relevante.com.

Sybase 365

Sybase 365, a subsidiary of Sybase, Inc. (an SAP company; NYSE: SAP), is the global leader in enabling mobile information services for mobile operators, financial institutions and enterprises. We provide our customers with the widest offering in SMS, MMS, GRX, IPX interoperability, end-to-end mobile commerce solutions, innovative mCRM and mobile marketing services. Sybase 365 processes more than 1.8 billion messages per day, reaching 900 operators and 5.5 billion subscribers around the world. For more information, visitwww.sybase.com/365. Read our blogs at http://blogs.sybase.com. Follow us on Twitter at @Sybase.

TecCon

Our relationships with our clients are the essence and core of our business. The extent to which we understand and respond to their needs drives all of our efforts. Leveraging strong, interactive client and vendor relationships; we apply the best of both cloud and premise-based technologies to achieve superior business results.

Telesphere

Telesphere is the leading provider of best-in-class, cloud-based managed services and solutions to high-end SMEs and enterprise customers nationwide offering business quality, carrier-grade performance and support. Telesphere’s cloud-based UCaaS services allow organizations to utilize cutting edge cloud-based services with minimal out of pocket costs.

TREC Australia

TREC Australia is part of the TREC Corporation group of companies. We leverage the solid experience of senior management and staff and a 20 year track record of success in delivering world-class value based Business Processing solutions to a broad range of companies.

Unify Communications

Unify Communications is a specialist service provider that delivers highly scalable, feature-rich and resilient Enterprise Communications and Contact Centre solutions. Through our strategic partnerships with Microsoft and LiveOps we are able to provide fully integrated solutions for the front & back office. These range from a full cloud & utility-based service, through to a combination of on-premise and cloud- based solutions to suit each client requirement. To complete the picture, we provide a full range of voice and data connectivity services as well as a range of professional and support services to deliver and implement a compelling communications strategy.

VLCM

VLCM, a leading provider of hardware and software in the Mountain West, delivers customer-proven information systems to businesses in many industries. VLCM helps small and large businesses leverage technology to gain a competitive advantage. VLCM provides IT consulting to help build your custom IT infrastructure. VLCM’s approach is to learn about your IT needs, recommend the best IT solutions, train your IT staff, and help you safely install your new technology. Founded in 1983 and with numerous technology partners, VLCM's solutions help businesses of all sizes lower costs and increase productivity.


LiveOps partners with leading advanced communications companies to provide either standard or customized voice and data connectivity solutions. We work collaboratively with these providers to deliver our joint clients seamless support, unsurpassed service levels, and real-time diagnostic and reporting capabilities.