Option 1: LiveOps Platform and LiveOps Applications
The foundation for every Contact Center Exchange solution is the LiveOps Platform and LiveOps Applications, which supports the entire contact center lifecycle. This fully-integrated solution combines IVR, call routing, agent management, workforce management, quality monitoring and real-time reporting and analytics, which provides unprecedented visibility across every call center function. Additionally it takes advantage of our multichannel and social capabilities.
As a participant in the Contact Center Exchange Program, you also receive:
A Comprehensive Training Program for Outsourcers
You receive two days of on-site training at LiveOps. Learn from the experts how to use and configure LiveOps' integrated tool set, as well as how to integrate it into your existing infrastructure. You also get hands-on training using your own platform demo account. LiveOps also provides sales training to help you effectively sell and position your solution to prospects.
Customizable, Ready-to-Go Sales Collateral
With the LiveOps platform, you can offer your outsourcing customers a host of new capabilities and benefits. We'll help you market them by providing ready-to-go, customizable sales collateral, flash demos, and customer reference stories that accelerate the sales process.
Ongoing Technical and Sales Support
We’ll assign an experienced account manager to ensure your program launches successfully. You'll have fast access to all levels of technical support – from problem identification to resolution. And we’ll provide quarterly communications on new features and updates on the platform. In addition, we can participate in joint sales calls to help you close new deals, as well as provide leads that are appropriate for your business.
LiveOps Platform Highlights
Key advantages of the LiveOps Platform include:
Pay-Per-Use
The cost of idle infrastructure is eliminated and you only pay for the bandwidth and infrastructure that you use.
On-Demand Scalability
LiveOps technology can scale up and down instantly to seamlessly support even extremely large spikes in call volume.
Rapid Deployment
Our platform eliminates the need to purchase solutions from multiple vendors, which can require integration and result in long deployment time.
Continuous Product Enhancements
Customers benefit from ongoing product enhancements delivered by LiveOps several times a year. Our multi-tenant solution makes these updates seamless and instantly available to our customers.
Ease of Integration
LiveOps applications include a web services API layer that enables tighter integration with call routing solutions as well as all key CRM and legacy applications. This allows the LiveOps platform to work seamlessly in a heterogeneous call center environment.
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