Option 3: Revenue Optimization Package
You can combine the LiveOps On-demand Call Center Platform and Application Suite with a revenue optimization package – services to help you successfully deliver the right up-sell offer to each caller and take advantage of every revenue-generating opportunity. You receive:
- Analysis of core demographics, which helps you identify new audiences for your programs and the best potential offers for each audience segment.
- Powerful reporting and analytics, enabling you to quickly identify the root cause of success or failure across selected call centers, agents, scripts, offers and other program-specific criteria.
- Script testing and optimization for each call type and customer segment, enabling you to you improve close rates.
This package also includes Revenue Maximization Program training, which is conducted via WebEX. You will experience interactive discussion and learn about best practices for targeting, script turning, and agent compensation that drive success. Each session is taught by one of the leaders in LiveOps’ Revenue Maximization team, each of whom has hands-on experience and a proven track record of success.
In addition, the LiveOps Revenue Maximization team is also available to source and optimize third-party marketing offers that match your goals. The incremental revenue from these offers can offset your telemarketing expenses by 10-100%. The offers have broad market appeal and can be tailored to your company’s brand.