LiveOps Partners

EDS, an HP company, has collaborated with LiveOps to extend its Contact Center Managed Services to include home-based agent offerings that allow clients to add talented and economical work-at-home customer service agents to their contact center environment. This collaboration complements their near and offshore CRM Services capabilities to provide clients flexibility to choose amongst these solutions to best meet their specific requirements. Through its single governance model, EDS provides an integrated view and ensures best practices and consistent customer service across the various offerings. Press Release »

	Salesforce.com is the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS). The company's portfolio of SaaS applications, including its award-winning CRM application, has revolutionized the ways that customers manage and share business information over the Internet. LiveOps has integrated and certified its On-Demand Call Center Platform with the Salesforce CRM application suite and it can be found on the AppExchange. Learn More \| Watch a Demo \| Solution Brief
	InstantService, Inc. is a leading SaaS provider of customer communication technologies for online businesses and contact centers. InstantService offers an integrated suite of live chat, email management, knowledge base, web site analytics and lead capture solutions to increase sales and enhance customer service.
	Nuance is in the business of helping companies better support, communicate with and understand their customers. LiveOps leverages Nuance’s On Demand automated systems and integrated suite of powerful voice and data applications to take customer care to new levels of economy, quality and effectiveness.
	Kudzu Interactive is the leading provider of fully integrated web-based remote ordering solutions with more than 26,000 customers. The Kudzu and LiveOps partnership provides restaurants with a first-of-its-kind integrated remote ordering system. Leveraging the LiveOps' On-Demand Call Center Platform and Kudzu's Web-based order system, the "Total Access" solution allows customers to quickly and reliably place take-out or catering orders via phone, PDA or Web.
	VoiceVault is a specialist and leader in the provision of voice-based biometric identity verification solutions and services, With operations in the United States, United Kingdom and Ireland, the company has a global customer base of public and private organizations, such as government agencies, banks and insurers. VoiceVault and is the only voice verification service certified and accredited to issue Advanced Electronic Signatures (voice digital certificates) and to be ISO 27001 rated. VoiceVault provides a more convenient, practical and secure alternative to PINs, passwords or security tokens. As well as verifying an individual's identity over the phone or the Internet, VoiceVault can be employed across a diverse range of business applications, including procurement, payment authorization and corporate security. Organizations that deploy VoiceVault can deliver enhanced levels of service to their customers and increase security while optimizing identity verification costs.

	Based in Durham, N.C., Element Customer Care provides billing services, technical support and call center services for cable, broadband and telecommunications operators. Press Release » "Element has been entirely focused on bringing industry-leading solutions to small and medium sized operators. LiveOps has been recognized as a leader in call center technology. Combining their award-winning platform with CSG Systems, the number one cable billing and subscriber management solution in America, is the right decision for our clients and their subscribers." — Matt Zemon, President, Element Customer Care
	Expert Planet provides marketers with a new, scalable way to get more from their customer relationships. Expert Planet’s network of Independent Business Owners (IBO’s) are category experts that serve as a personal and powerful channel for selling, marketing and relationship-building for its marketing clients. "Expert Planet is founded on the premise that everyone is an expert – whether in fitness, wellness, fashion, small business or the myriad of other categories that exist – and LiveOps’ distributed platform enables us to efficiently work with a vast network of home-based knowledge workers to bring the value of that expertise to our clients and their customers." — Steven Sibulkin, CEO, Expert Planet
	With over 50 years in the DRTV business, ListenUP Espanol offers the very best in high quality Spanish telemarketing through its call center in Hermosillo, Mexico and leveraging its Soft Offer Certification(TM) and proprietary training program. Through the partnership, ListenUP Espanol leverages LiveOps' leading On-Demand Call Center Platform to route calls and manage its Mexico-based call centers. In turn, ListenUP provides LiveOps with high quality sales agents who provide Spanish speakers with service in their native language. Press Release »
	SmartForce provides technical and workplace solutions to a wide variety of public and commercial clients in the Midwest, including government and higher education organizations. Press Release » "We are very excited about the opportunity to work with LiveOps. Their call center application will revolutionize the workplace and our background in providing high-quality resources to our clients will enable us to leverage the LiveOps On-Demand Call Center Platform to improve our customers’ performance." — Karen Cooper, CEO of SmartForce

Appirio provides products and services that help enterprises accelerate their adoption of on-demand. Appirio has a proven track record of delivering business value to customers by implementing mission-critical Software-as-a-Service (SaaS) solutions based on platforms such as Salesforce and Google Apps, and developing innovative applications that connect and extend today's leading on-demand platforms. Appirio has partnered with LiveOps to be able to offer a complete, on-demand, enterprise call center solution through the LiveOps platform and salesforce.com applications.

The Telecommuting Advantage Group (TAG) designs leading-edge telework, compressed workweek and other alternative work programs to create more effective business environments to get work done while increasing employee retention and recruiting, productivity, and reducing absenteeism and overhead costs. TAG has teamed with LiveOps to ensure a successful strategy and transition for our joint clients who are migrating to a virtual work model.

LiveOps partners with leading advanced communications companies to provide either standard or customized voice and data connectivity solutions. We work collaboratively with these providers to deliver our joint clients seamless support, unsurpassed service levels, and real-time diagnostic and reporting capabilities.