LiveOps gives companies a 24/7, 360-degree ability to connect with their customers faster, better, and more efficiently. Companies and brands can now engage in two-way, real-time interaction on the customer's channel of choice.

LiveOps Cloud Contact Center

Platform + Apps = Transforming customer service in the social enterprise

At the heart of everything is the LiveOps cloud contact center platform

LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social (including Twitter and Facebook) and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards.

Built on this platform and integrated in the same easy-to-use multichannel agent desktop is a comprehensive suite of LiveOps Applications™ developed to optimize your contact center performance and enhance your customer experience.

Components of the Product

LiveOps Platform™

Multi-tenant. Multi-channel. Multi-featured. And proven to multiply customer satisfaction

Agent applications

Do more with less. Empower your agents to see everything and respond anywhere

Management applications

See what’s happening across your contact center, control call flows, and record interactions for instant insight.