Enable your website visitors to interact directly, in real time, with your agents
Enable your website visitors to interact directly, in real time, with your agents
Live chat and email can help reduce call volume, give customers more immediate help and improve satisfaction and conversion rates. With LiveOps Chat & Email, your agents can respond even faster and more effectively to your online customers.
The two most powerful words in today’s immediate-gratification world? Live chat.
The two most powerful words in today’s immediate-gratification world? Live chat.
For customers who want immediate help, nothing satisfies and converts quite like a live chat session. With one click on your website, customers begin a real-time exchange with an agent. Call volume goes down and customer satisfaction goes up.
Features & benefits
Features & benefits
Easy set up
Easy set up
Easy integration
Easy integration
Web chat works with your operations, CRM and ACD system
Agent deployment
Agent deployment
Single out agents who type fast, spell well and otherwise problem-solve with their fingertips
Efficient chat management and control
Efficient chat management and control
Queue management
Queue management
Prioritize and route to the appropriate agent based on intelligent routing
Inquiry forms
Inquiry forms
For greater flexibility in managing chat interactions
Web page push
Web page push
Give your agents the ability to direct customers to specific content on your website
Channel pivot
Channel pivot
Enable agents to respond and engage across different channels, including from public to private.
Standardize responses
Standardize responses
Use optional reply templates for efficiency and consistency
QA checking
QA checking
Utilize built-in spell check and give managers the option to screen chat responses before they are sent
Tracking and reporting
Tracking and reporting
Interaction history
Interaction history
All customer interactions are tracked in a single, searchable record
Agent performance
Agent performance
Monitoring and tracking of individual agent performance
Analytics and reporting
Analytics and reporting
Integrated reporting of all customer and agent interactions across all channels in a single system