A Blueprint for Successfully Deploying Remote Agents

This paper overviews essential best practices for successfully deploying a remote agent solution.
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Maynard Webb - Chairman & CEO, LiveOps

1. Cloud Computing and SaaS »
2. Mission-Critical SaaS »
3. Future of Work »

Wes Hayden - President, LiveOps

1. Why Contact Center in the Cloud »
2. Using Remote Agents »
3. Cost Optimization »

Contact Center in the Cloud: Helping Companies Manage the New Security Perimeter and Support Remote Agents

Learn how to manage the pressures, complexities, and security risks of day-to-day contact center operations.
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A Blueprint for Successfully Deploying Remote Agents

This paper overviews essential best practices for successfully deploying a remote agent solution.
Get the white paper »

Best Practices for Recruiting and Managing Remote Agents with a Virtual Contact Center Model

Learn why many businesses are turning to remote agents to meet their customer interaction needs.
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Top Eight Ways to Optimize Contact Center Operations Using a Virtual Model

How to incorporate remote agents and SaaS technology for greater flexibility and cost optimization.
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Administration and Monitoring Product Capability Video

Learn how to manage key contact center metrics through the real-time monitoring and reporting capabilities in our On-Demand Contact Center Platform. Watch the video »

Results-based Routing Product Capability Video

View results-based routing in action along with other innovative capabilities featured in our On-Demand Contact Center Platform. Watch the video »

Best Practices Blue Print for Remote Agent Success

Learn about selecting the right on-demand solution to provide outstanding customer service.
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Optimizing for the Ups and Downs of Your Call Volume

Watch this webcast and gain insights into the business benefits and implementation of a virtual call center model with remote agents.
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Optimzing Workforce Utilization and Reducing Costs

Read why West Marine chose to deploy the LiveOps On-Demand Contact Center platform and have their agents work from home.
Read the case study »