How To Deliver Exceptional Multichannel Service & Support
Most companies today operate in multichannel environments, supporting customer interactions over the phone, the Web, and email. But are these interactions complete? Is the information consistent across these communication channels? Can each channel provide contextual information that benefits businesses and their customers? And, are the channels connected to support a seamless customer journey?
How to Deliver Smart Customer Service
Today's highly connected society expects businesses to serve their immediate customer service needs. When done well, some of the rewards can come in the form of better customer experiences, increased sales, and improved customer loyalty. To achieve these results, however, organizations must build an integrated multichannel environment that leverages insight from each channel to deliver personalized interactions.
Intuitive Solutions provides seamless managed call center solutions using LiveOps
Intuitive Solutions' Mission of providing exceptional Call Center Services and to be an extension of their customers' restaurant operations and customer service departments is being made possible by the seamless, scalable and reliable solution provided by LiveOps Cloud Contact Center platform. LiveOps makes it easy for Intuitive Solutions to tackle the fluidity of their business without having to worry about building their call center to handle their busiest day. Intuitive Solutions is also able to leverage the in-built extensive reporting capabilities of LiveOps to coach and counsel their CSRs.
Why Customer Service is Better in the Cloud
Data is the lifeblood of any contact center system. But if the various customer service systems are not fully integrated with each other - or other customer records - your organization is not getting the most out of them. Find out how your organization can overcome this long-standing data integration obstacle by joining Scribe Software and LiveOps in a FREE one-hour Webinar.