3 Industry Secrets for Smarter Customer Engagement
The rise of the home-based agent model is due in large part to the desire for companies to handle tighter service quality requirements while containing costs and managing the peaks and valleys in call volume.
This paper discusses the critical drivers of outstanding customer engagement.
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LiveOps for Microsoft Dynamics, an integrated cloud contact center solution, bridges the gap between rich CRM content and real-time communications to deliver extraordinary customer experiences. With seamless integration into Dynamics CRM, and the industry’s first embedded contact center applica-tion for Microsoft Unified Service Desktop (USD), contact center agents can easily and effectively engage with customers over voice and chat channels for a highly personalized customer service.