Seizing the Moments: The Insider’s Guide to Perfecting the Customer Journey
What are the top inhibitors to delivering a wonderful customer journey, and more importantly, the secrets to perfecting it? That’s the quest the International Customer Management Institute (ICMI) set out to unearth. Surveying hundreds of contact center professionals at leading brands worldwide, ICMI discovered common practices as varied as ‘blindfold driving’ to ‘analysis without data’. The good news? ICMI has the recommendations to help overcome these challenges.
Revenue Solutions maximizes per call revenue with LiveOps Agent Services
Revenue Solutions, one of the world's most successful direct response marketing television companies, has consistently achieved higher conversion rates and higher average sales since their partnership with LiveOps. Revenue Solutions leverages the suggestions and feedback they receive from the LiveOps account management team and independent agents to gain insights into their customers' needs and develop new business ideas.