New! Four Trends That Are Defining the Future of Customer Service
Organizations that excel in customer service usually ensure that their agents, processes and technology are optimized to perform well at all times. By continually evaluating shifting trends in customer behavior these organizations are able to stay ahead of the myriad of challenges facing their agent community and ensure that through a better agent experience they can deliver a better overall customer experience. In this webinar Kate Leggett, Principal Analyst from Forrester Research and Ann Ruckstuhl, CMO at LiveOps review four of the hottest trends that are helping to define the future of customer service today and how you can stay ahead of them.
New! How to Build a Multichannel Support Environment
When your customers or prospects call, email, text, post, tweet, visit or chat will your company be there? Will it respond quickly and efficiently enough? In this on-demand webinar you will hear from industry experts from LiveOps, Voxeo, Angel and Nuance as they discuss how their companies are addressing these and other multichannel support challenges.
New! Deliver the Optimal Customer Experience at Less Cost with an Integrated Multichannel Desktop in the Cloud
Join Omer Minkara, noted Customer Experience and Service Management Research Analyst with the Aberdeen Research Group, and Kieron Lawson is Chief Technology Officer, Cloud Applications at LiveOps, as they present several unique findings from recent research which support the notion that a better agent experience equals a better customer experience.
Maximize the Agent Experience to Deliver Exceptional Customer Experience
Dr. Natalie Petouhoff, author and Social Media Strategist and Kieron Lawson, LiveOps CTO of Applications, as they discuss recent findings from Dr. Petouhoff’s latest contact center agent research. You’ll hear real world testimonials and data that explain the why now is the time to migrate to an integrated, multichannel desktop and what you should look for when making this purchase decision.
Improve Multichannel Agent Productivity
Within a single window and with minimal clutter, LiveOps Engage puts the customer record front and center, with the most critical and recent information in clear view. The agent can then drill-down easily for more details – since all of the customer’s interaction history, across every channel, is there in one place.