Infographic: Happy agents result in happy customers
The satisfaction of your customer service professionals has a direct impact on the bottom line of your business. A better agent experience equals a better customer experience, which equals a better customer lifetime value. Check out this inforgraphic for more information.
Infographic: Social media and branding
Don't let social media negatively affect your brand. WIth LiveOps Engage you can create one centeral interaction hub for a consistent customer experience, with the ability to pivot to the appropriate department or channel to solve the customer's problem quickly.
Ovum Decision Matrix - September 2013
This newest report from the analyst group at Ovum explores the marketplace for hosted contact centers services in the US, with particular emphasis on the ability of service providers to handle multichannel customer interactions. Ovum selected vendors that have the capacity to route at least one interaction channel beyond voice and have at least 10,000 deployed agent positions in the US, advising readers which vendors businesses should explore, consider, and – most importantly – shortlist.
IDC Vendor Profile - LiveOps
In this vendor profile analyst report, IDC observes that LiveOps has situated itself directly in the center of some of the most important trends in customer care, specifically social, mobile, cloud, and customer experience, and is well-poised to be a major contact center brand name.