Revenue Solutions maximizes per call revenue with LiveOps Agent Services
Revenue Solutions, one of the world's most successful direct response marketing television companies, has consistently achieved higher conversion rates and higher average sales since their partnership with LiveOps. Revenue Solutions leverages the suggestions and feedback they receive from the LiveOps account management team and independent agents to gain insights into their customers' needs and develop new business ideas.
LiveOps cloud contact center helps ProFlowers maximize sales and customer service
As a major gift retailer, ProFlowers' business is largely event-driven, with increased activity occurring during holidays such as Valentine's Day, Mother's Day, Christmas as well as other celebratory occasions.
With over 20,000 independent agents, LiveOps provides a flexible alternative to brick-and-mortar vendors and has enabled ProFlowers to effectively manage its seasonal fluctuations outside of the normal "run rate" call volume, giving the company a competitive advantage in an increasingly competitive marketplace.
LiveOps cloud contact center fuels Murad's business growth
Without a fully capable contact center on board, Murad was "leaving money on the table" as a result of bad agent performance, poor training practices, and call volume that its traditional contact center could not keep up with.
To meet the increased demand generated by its successful infomercial campaigns, Murad needed a partner that could help the company improve its customer response times. Additionally, they needed a partner to help them streamline business operations by optimizing inbound telemarketing scripts, enhancing data tracking and reporting, and above all, managing a scalable team of highly qualified agents to sell its products and meet spiky call demands.
The Human Cloud: The Elastic Workforce
From the Net:Work 2010 event, Maynard joins Alex Edelstein, CEO of CloudCrowd, Sharon Chiarella, VP of Amazon's Mechanical Turk, Doron Reuveni, CEO of uTest, and moderator Neil Robertson, founder and CEO of Trada, to share what they've learned in the past few years about crowd sourcing. (This link will take you to GigaOm's Livestream channel.)