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  Contact Center in the Cloud Success Kit from LiveOps  
 
White Paper

A Faster Way to Achieve Greater Contact Center Cost Optimization Using On-Demand Platforms

This paper explores the real costs behind traditional call center operations and explains how you can leverage on-demand contact center solutions to substantially reduce them.

 Product Demo

Demo: LiveOps Integration with Salesforce.com

Learn how the LiveOps platform integration with Salesforce.com provides in-bound and out-bound telephony management, call routing, agent availability, CTI screen pops, and call control for users of Salesforce CRM.

 Solution Brief

LiveOps and Salesforce.com Benefits-at-a-Glance

Salesforce.com is the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS). LiveOps has integrated and certified its on-demand call routing platform with Salesforce.com's Service Cloud.

 Webcast

Give Your Call Centers a Competitive Advantage in Today's Uncertain Economy

Watch this recorded webcast to hear how AAA of Ohio uses the Salesforce CRM Call Center and LiveOps call routing platform.

 Case Study

Case Study: VForce/AAA of Ohio

Read how VForce/AAA of Ohio has not only improved agent productivity by 20%, but it also increased expired member renewal rates by 15% since moving to the integrated CRM and telephony solution offered by LiveOps and Salesforce.com.
 
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Run Your Entire
Contact Center in the Cloud

Are you ready to discover the benefits of running your entire contact center in the cloud? Our success kit is packed with insightful resources to help you explore and evaluate the possibilities for your business.

These resources will help you understand how the tightly integrated solution unifying Salesforce.com's Service Cloud and LiveOps' call routing platform enables you to:

  • Ensure that every call is routed to the best agent, no matter where they are located
  • Use CTI so agents can see who is calling and instantly view customer records
  • Empower contact center managers to change call routing in minutes
  • Have 100% call recording and instantly access and listen to calls directly through Salesforce.com's Service Cloud
  

Register Now to Get the Success Kit!

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“ With LiveOps, we've significantly improved the quality of our customer experiences — consistently and across all locations. Equally important, we have a solid contact center platform that will grow with the business. ”

— Krista Anderson, SVP of Global Customer Support, salesforce.com

 

    
         
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