Customer Success is a core value at LiveOps, and we pride ourselves on providing an outstanding customer experience through a comprehensive and tailored support services for each and every customer. Our commitment to delivering the most innovative and reliable contact center solutions starts from the way we’ve designed our industry proven platform and extends to how we ensure that each customer receives maximum value and superior business results.
At LiveOps, we have designed two simple and effective support packages to ensure customer success continues to be top priority. LiveOps offers a Basic Support Package and a Premium Support Package providing the highest level of service to meet and exceed our customer’s expectations. While every LiveOps customer automatically gets a Basic Support Package to receive online support, our most successful customers take full advantage of our more comprehensive Premium Package which includes broader support hours, new feature training, and faster response time.
|Support program||Basic Support||Premier Support|
|Support Portal Access|
|Online Case Management|
|Severity 1 Support||24 x 7 x 365||24 x 7 x 365|
|Severity 1 Response Time||2 Hours||1 Hour|
|Severity 2-Severity 4 Support||M-F, 8am-5pm PST||M-F, 5am-7pm PST|
|Priority Phone Support||—|
|New Product Release Training||—|
|Quarterly Business Reviews||—|
|Bundled Discounted Professional Services Hours||—||40 Hours|
|Professional Services Discount||—||10%|