With LiveOps Customer Support, you can benefit from best practices, comprehensive and customizable training, support and administrative services to drive productivity and accelerate ROI. LiveOps provides enterprise-class support ensure that superior business results are achieved on an uninterrupted basis.
While every LiveOps customer automatically gets a Basic Support Package to receive online support, our most successful customers take full advantage of our more comprehensive packages which include broader support hours, new feature training and faster response time. See the table below for more details on our support packages.
|Access to support portal|
|Online case submissions|
|Hours (in PST)||08:00-17:00||05:00-19:00||24/7|
|Faster response time||—|
|New feature training||—|
|Regular review meetings||—||—|
|Documented call flows and HA/DR review||—||—|
Premier and Named Support programs are available at additional cost based on seat licenses.