LiveOps Customer Support

Peace of mind for your business

With LiveOps Customer Support, you can benefit from best practices, comprehensive and customizable training, support and administrative services to drive productivity and accelerate ROI. LiveOps provides enterprise-class support ensure that superior business results are achieved on an uninterrupted basis.

While every LiveOps customer automatically gets a Basic Support Package to receive online support, our most successful customers take full advantage of our more comprehensive packages which include broader support hours, new feature training and faster response time. See the table below for more details on our support packages.

Support program

Support program Basic Premier Named
Access to support portal
Online case submissions
Phone support
Hours (in PST) 08:00-17:00 05:00-19:00 24/7
Faster response time
New feature training
Weekends
Regular review meetings
SLA reporting
Documented call flows and HA/DR review

Premier and Named Support programs are available at additional cost based on seat licenses.