Blending LiveOps Talent™ with automated technology to maximize sales
How much money are you losing with traditional IVR? 10%? 20%? Well, you might be losing more -- because LiveOps Intelligent IVR outperforms traditional IVR by up to 30%. That's easily the difference between rolling out a successful campaign quickly or seeing it fail too soon.
LiveOps brings industry leadership to the IVR by providing a full-service IVR solution that enables you to create an optimal, end-to-end customer experience that minimizes dropped calls and maximizes revenue. Rather than taking a one-size-fits-all approach, LiveOps delivers fully customizable solutions that seamlessly blend best-of-breed IVR technologies with industry-leading, independent at-home agent services. Nearly any combination is possible with LiveOps. With our innovative cloud-based contact center technology, we can develop the optimal solution blending IVR and live agents for your program, with opt-out configurations tailored specifically for each campaign and ROI model to maximize revenue.
Our customizable IVR solution can also integrate elements of your brand into the audio, making it an extension of your brand experience. In addition, LiveOps can recognize a troubled call and transfer it automatically to a live agent to save the sale. And we do it all at a cost-effective IVR rate.
Features and benefits
Blended IVR and live agent model
Deliver a better customer experience while increasing efficiency
State of the art voice XML and IVR telephony
Create powerful and flexible applications for your campaign
Flexible configuration designs
Include elements such as blind zero, pre-IVR messages, live-agent access, and user error detection
LiveOps sound studio
Utilize our in-house capability to produce tens of thousands of audio prompts, or leverage key personality or other branded audio assets
Increase call conversion with 24-hour call transcriptions and double-transcription auditing
Gain full transparency into performance and tweak campaigns to improve performance
Check out our full suite of services
As the leader in the direct reponse industry, LiveOps can help you meet the demanding sales and conversion requirements for your business.
Our customizable Interactive Voice Response (IVR) and Automatic Speech Recognition (ASR) system is the most user-friendly technology available.
As a full-service cloud contact center outsourcing solution, LiveOps handles a wide variety of customer interactions.
Reduce recruiting and training costs with access to over 600 independent at-home agents licensed in all 50 states nationwide.
Get highly specialized independent agents with superior sales or customer service skills to effectively represent your brand.
The LiveOps Direct Marketing solution helps to ensure the best campaign results for your business.