Introducing the only complete virtual contact center solution.
LiveOps is the only Cloud Contact Center solution provider that delivers a complete solution spanning from technology to talent. We have a cloud contact center platform, applications and a network of over 20,000 independent, at-home agents, with proven best practices. No other vendor in the industry provides a complete solution that truly enables companies to extend their contact center into a virtual call center model.
The cloud contact center applications and platform
The LiveOps Platform supports the entire contact center lifecycle. The fully-integrated solution combines voice, SMS, Twitter, Facebook, chat, IVR, call routing, agent management, workforce productivity, quality monitoring and real-time reporting and analytics, which provides unprecedented visibility across every contact center function. This solution eliminates the need to integrate components from multiple vendors.
The advantages of the LiveOps Platform include:
- On-demand scalability
- Rapid deployment
- Continuous product enhancements
- Ease of integration"
Network of 20,000 independent at-home agents
LiveOps puts the worlds best, qualified, and motivated independent contractors at your fingertip. The LiveOps community of independent, at-home agents are more motivated, loyal and highly skilled than those in traditional brick-and-mortar call centers. LiveOps' network includes over 20,000 independent at-home agents that are more highly educated and have more experience than other call center agents. Eighty percent of these agents have attended college and 85 percent have previous sales experience.
LiveOps annual agent attrition rate is 10% compared to 100% in traditional call centers.
Proven call center best practices
Because LiveOps runs the largest cloud contact center in the world, we bring the proven best practices and expertise to help you extend your existing contact center into a cloud contact center or build a virtual contact center in weeks.
- Agent selection and on-boarding
- Agent learning and certification
- Workforce management