Five requirements for a true cloud contact center

Choose wisely and never look back.

Every day, more and more people are talking about moving to the cloud. But, when it comes to making an important decision with your contact center, you must make sure you choose the true cloud. Only a true cloud solution can support the stringent requirements of your mission-critical contact center. See why leading companies are choosing the LiveOps Contact Center Cloud for their true cloud solution.

The requirements

  1. Availability: The cloud computing platform behind the LiveOps Contact Center Cloud delivers: >99.99% uptime through a distributed grid computing technology, Carrier-grade solution with active-active geographi-cally diverse data centers with regular release cycles and no downtime.
  2. Security: Having piece of mind that your sensitive data is protected is extremely important. Security is core to the LiveOps Contact Center Cloud platform – not just a supporting function, dedicated security experts monitoring 24X7 – innovation and investment with in-depth security and risk audit controls surpassing industry standards set by GLBA, PCI, HIPAA, and SOX, among others.
  3. Scalability: Expand your contact center instantly, without expanding your budget. The multi-tenant cloud-computing platform powering LiveOps Contact Center Cloud has proven scalability every day. Serving hundreds of enterprises, with tens of thousands of agents, processing millions of calls and delivering seamless service levels with no downtime.
  4. On-going innovation: Leverage innovation today while future-proofing for tomorrow. Automatical- ly receive innovative new capabilities through the multi-tenant, single code base solution with seam- less upgrades when you want them. You no longer have to suffer through long, resource-intensive and costly, upgrade projects. Deliver powerful new capabilities quickly and easily.
  5. Self-service: Reduce the burden on IT resources and respond to changing business needs instantly. Providing complete visibility and control in real-time directly from a web browser allows business users to complete critical tasks on their own such as real-time monitoring, reporting, and routing changes.

Benefits of LiveOps true contact center cloud

  • Improved customer experience
  • Instantly scaled to meet call volume needs
  • Mission-critical infrastrucutre with 99.99% availability
  • Upgrade in 6 minutes what used to take 6 months and millions of dollars
  • Real-time volume and call monitoring, analytics, and call center options through a web browser
  • Streamline and standardize operations globally
  • Decommissioned legacy call center hardware

LiveOps Platform is very important to us as it will revolutionize the council's customer care, whilst providing much-needed cost savings over the coming years.

Susan Law,
Chief Executive
Wokingham Borough Council