The New Frontier in Cloud Contact Center Solutions
LiveOps WebRTC Solution is the first and only cloud contact center with zero on-premise hardware, software, and telephony infrastructure. Built using cutting-edge technology, LiveOps WebRTC Solution transforms your browser into a full-featured agent desktop with a phone. This breakthrough technology extends LiveOps Engage, industry's first single integrated multichannel agent desktop, and LiveOps Voice to amplify the power of cloud contact center with single browser interface that functions as phone without the need for plug-ins or telephony infrastructure.
Features & Benefits
LiveOps WebRTC Solution Advantages
- Reduce your Total Cost of Ownership by as much as 50%
- Improve agent productivity and enhance workforce utilization
- Increase uptime with industry’s highest reliability, scalability, and security
LiveOps Engage with WebRTC
The industry’s first single integrated multichannel (voice, chat, email, social media and SMS) agent desktop is now available with WebRTC.
- Complete browser-based multichannel agent desktop
- Advanced multichannel routing and queuing capabilities
- Comprehensive business insights with real-time and historical reporting
LiveOps Voice with WebRTC
The next-generation of cloud call center to extend LiveOps traditional voice interactions with integrated WebRTC phone capability.
- Embedded WebRTC telephony endpoint inside the web browser
- Full call control for inbound and outbound dialing including transfer, consult, and conference
- Out-of-the-box CRM integration for Salesforce