Supportive At-Home Agent Community
LiveOps provides independent agents with multiple ways to ask questions of other agents, stay connected to the work, and build a meaningful social network. The community of independent agents tell us that they prefer LiveOps over other work-from-home outsourcers, because of the sense of community and the tools we provide them to interact with each other. All of the benefits generated by our efforts to build and support our independent agent community are enjoyed free of charge by LiveOps customers who only pay for the time the agents spend on their calls.
Online chats and forums allow agents to talk offline and build their own support system. We also encourage peer-to-peer "coaching" allowing senior agents to listen in on calls and provide constructive feedback to junior agents around the call center's customer satisfaction and service level scores.
Establishing multiple, open lines of communication increases the work satisfaction and retention of our independent agents and also helps us keep a finger on the pulse of the agent community and respond quickly.
