Why You Should Consider LiveOps
If you manage a traditional brick-and-mortar call center, you likely deal with multi-vendor, on-premise systems that are rigid and make it difficult to respond quickly to business needs. At the same time, fluctuations in call volume make it challenging for you to predict staffing and scheduling requirements during critical times. Finding and retaining high quality agents isn't easy either, as most call centers are limited to agent talent within a 50-mile radius of their facility.
LiveOps helps companies break away from the complexity and constraints of traditional call center models. We provide the only complete virtual call center solution with our On-Demand Call Center Platform; the largest community of highly qualified, home-based independent agents; and proven best practices from our experience operating the largest virtual call center in the world.
On-Demand Call Center Platform
LiveOps On-demand Call Center Platform supports the entire call center lifecycle. The fully-integrated solution combines IVR, call routing, agent management, workforce management, quality monitoring and real-time reporting and analytics, which provides unprecedented visibility across every call center function. This fully integrated solution eliminates the need to integrate components from multiple vendors.
Learn more about our On-Demand Call Center Platform
Network of Over 20,000 Independent Home Agents
With over 20,000 experienced independent at-home agents ready and available, you are assured to have the agents you need when you need them-without paying for them when you don't. What differentiates the LiveOps community of at home agents from other agent outsourcers are the best practices in operating a large virtual community of motivated independent contractors, combined with an on-demand call center platform that has been designed to manage a virtual distributed call center. These differentiation points include.
Learn more about our Home Agent Network
The Only Complete On-Demand Call Center Solution
LiveOps is the only virtual call center solution provider that delivers a complete solution including a flexible on-demand call center platform and applications, a network of over 20,000 independent home agents, and proven best practices. No other vendor in the industry provides a complete solution that truly enables companies to extend their call center into a virtual call center model.
Learn more about our complete on-demand call center solution
Delivering Breakthrough Results
LiveOps helps companies make existing call centers more flexible and highly scalable, by enabling the virtual call center model. The LiveOps Virtual Call Center Solution combines an on-demand call center platform and applications, independent home agents, and proven best practices to deliver breakthrough call center results.
Learn more about how LiveOps delivers breakthrough call center results
