The World's Largest Virtual Call Center
LiveOps operates the largest virtual call center in the world. In 2007 alone, the network of 20,000 independent home agents and 4,000 customer agents handled 200-million minutes of calls for over 200 customers. As a result, we have the best practices and experience that enable us to help companies create a virtual call center.
Our virtual call center model enables us to attract and choose the best independent home agents from anywhere in the world. Traditional call centers are limited to a pool of talent within a 50-mile radius.
We certify and retain only the best agents and then give them the tools they need to set their own schedule, handle the types of calls best suited for their skill set, and ensure their performance excels beyond industry standards.
As a result, the community of agents averages 30% more revenue per call than any other call center, and the attrition rate is 10% versus 100% for a traditional brick and mortar call center.
