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The modern call center. Virtual. Flexible. Efficient.

Don’t just satisfy customer expectations. Exceed them every time with flexible, scalable virtual call center solutions from the nationwide Liveops agent network.

What is Virtual Flex?

The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. We didn’t just evolve the remote call center model, we revolutionized it.

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FLEXIBILITY AT SCALE

Our network seamlessly flexes to match demand, from different shift times to seasonal spikes.

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PROVEN QUALITY

Liveops agents’ industry backgrounds and greater depth of skill deliver better customer experiences.

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SECURE & PROTECTED

Keep customer and company information safe with best-in-class security and session encryption.

Education. Experience. Flexibility. Liveops agents are simply better.

 
Average age
Attended college
Years of work experience
Cost basis
Talent pool
Ongoing skill development
Larceny/theft risk
Forgery/fraud risk
Call Center Employee
Average age
23
Attended college
35%
Years of work experience
5
Cost basis
Hourly, Fixed
Talent pool
Varies
Ongoing skill development
Unlikely
Larceny/theft risk
More likely
Forgery/fraud risk
More likely
Work From Home Employee
Average age
30
Attended college
70%
Years of work experience
8
Cost basis
Hourly, Fixed
Talent pool
Varies
Ongoing skill development
Unlikely
Larceny/theft risk
More likely
Forgery/fraud risk
More likely
Virtual Flex Agent
Average age
38
Attended college
81%
Years of work experience
15
Cost basis
Per minute, Flexible
Talent pool
Nationwide
Ongoing skill development
Yes
Larceny/theft risk
Less likely
Forgery/fraud risk
Less likely
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Enterprises trust their customers to Liveops agents

Your customers deserve the best at every touchpoint. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. It’s why we’ve led the industry in virtual flex agent services for more than 20 years. And, it’s why some of the biggest names trust our agents to represent their brand.

Industries Solutions Why Liveops

Quote
We’ve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. Without a doubt, they are the most organized company we’ve ever worked with.
Director of Customer Care, healthcare organization
Quote
Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership.
GM Regional Customer Care Operations, major utility
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We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.
Account Manager, media company
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What we’re up to

Check out the latest news and updates about Liveops, along with industry articles and podcasts we’ve been featured in.

In The News

Stevie Awards - Silver
Flex Jobs Award - Top 100
Stevie Awards - Bronze
Flex Jobs Award - Top 100

Want to learn more?

Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.

Let’s Connect