At Liveops, security is more than a concept, it is a core part of our culture! From each agent's work environment to our vendors, the security of your customers and data is guarded and protected with Liveops.
Paul Leavens, CISST
VP of Security at Liveops
Securing remote work from the start
We’ve pioneered the remote workforce for more than 18 years. Since day one, we understood that activating a pool of highly skilled, distributed agents would only be possible if we could provide seamless and uncompromising security.
Eyes & Ears on Agent Interactions
Digital Environment Defense
24x7 Data Protection
Fully-Compliant Facilities, Networks and Systems
How we do it: Secure Workforce Ops™
For decades, companies have trusted their most sensitive information to Liveops and its agents. We don’t take this lightly. We have made it our responsibility to take the countless (millions) of hours of learning and testing live in the field to develop our Secure Workforce Ops™, which provides a proactive and comprehensive approach to security that is impossible to replicate in the industry.
Did you know?
Larceny/theft is 300% more prevalent in brick and mortar call centers than with virtual agents working from home.
Forgery/fraud is 180% more prevalent in brick and mortar call centers than with virtual agents working from home.
Sources for crime risk: FBI Uniform Crime Report. Sources for virtual flex agent data: 2017 Liveops Agent Survey.