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Agent quality

5 ways new moms know it’s time to go back to work

Agent qualityCustomer service

Yes, you can increase CSAT and NPS during the holidays

Happy customer on the phone sharing positive experience
Agent qualityCustomer service

6 authentic ways to show appreciation for remarkable customer support

Agent quality

Agent quality

5 ways new moms know it’s time to go back to work

How will you know you’re ready for your comeback? When you’re anticipating a baby—whether years or weeks in advance—there’s lots of fun stuff to think about and plan: the colors of your nursery, names, a party with friends and family. The list...

Shelly Strom Shelly Strom
9 min read