Call Center Industry

Insurers are creating products for the gig economy but are they tapping it for talent? With two-thirds of working Americans anticipated to take part in the gig economy in less...

The recent government shutdown drove gig economy growth, but what does it all mean? After 35 days of political deadlock and disagreements across party lines, the most recent United...

As the flexible model grows, so does Liveops awards recognition (Cover photo courtesy of Stevie Awards.) When it comes to customer service, receiving a Stevie Award is one of...

From 18th-century labor to TaskRabbit, the flexible workforce is evolving What does a traditional job look like? Many people would describe it as a full-time role with a single...

12 customer service resources that CX leaders need to review before 2019 When it comes to running or working with a contact center in 2019, there is a lot...

Don’t settle when it comes to talent during busy season. There’s a lot to look forward to during the holiday season, and I’m not just talking about “All I...

CCW Digital releases a special report about remote agents There’s no denying it. Contact centers across the country are feeling the pressure to compete for talent. With undeniable evidence...

Ensure your call center customer service is on point Customers view the phone sales and service support they get from a product or brand as an essential part of...

How to detect and prevent omnichannel failures When call centers live and die by the customer experience, the rise of “omnichannel”—or any other hotly debated customer experience issue—deserves due...