Customer Experience

Undoubtedly, excellent customer experience (CX) is a brand differentiator, and a primary reason people buy and refer brands. Since customer needs are changing rapidly, it’s essential to understand CX...

Without turning my head, I can count at least a dozen objects on or around my work desk that would provide me with a major distraction. And that isn’t...

Amidst the coronavirus pandemic, pay special attention to your workspace Close-knit workplaces are great places for germs and illness to flourish. This week a Seoul contact center announced that...

A virtual contact center can make your next event more efficient and profitable The New Year means many things to a business – a new budget, fresh thinking and...

Want to improve your Net Promoter Score and optimize your customer experience? You’ve come to the right place. We are dedicated to helping our customers better serve their customers—by...

Large, forward-thinking companies are getting smarter with their contact center resources Anyone who runs or works with a contact center knows that getting the right agents is really hard...

Customer Service Appreciation Week is the perfect time to reflect on how to show gratitude all year long. Full disclosure: I am the Senior Vice President of Marketing at...

Seasonal spikes are the worst time to let customers down. The holiday shopping season is just around the corner and competition for consumer dollars is increasingly aggressive. Although customer...