Coronavirus and your workspace: 5 must-clean areas
Amidst the coronavirus pandemic, pay special attention to your workspace Close-knit workplaces are great places for germs and illness to flourish. This week a Seoul call center announced that...
Customer Experience
Retailers: are you prepared for the next big event?
A virtual call center can make your next event more efficient and profitable The New Year means many things to a business – a new budget, fresh thinking and...
The CX Technology Stack: 100 Tools for Optimizing Your Brand’s Customer Experience
Want to improve your Net Promoter Score and optimize your customer experience? You’ve come to the right place. We are dedicated to helping our customers better serve their customers—by...
Enterprise-tested tactics for more scalable customer service models
Large, forward-thinking companies are getting smarter with their contact center resources Anyone who runs or works with a contact center knows that getting the right agents is really hard...
6 effective ways executives can show their appreciation for customer service agents
Customer Service Appreciation Week is the perfect time to reflect on how to show gratitude all year long. Full disclosure: I am the Senior Vice President of Marketing at...
5 ways to prepare customer care agents for this holiday season
Seasonal spikes are the worst time to let customers down. The holiday shopping season is just around the corner and competition for consumer dollars is increasingly aggressive. Although customer...
The conversation we all need to have about customer experience
Last month I found myself at a pretty engaging event with peers across several key verticals. Customer Contact Week (CCW) held an executive exchange which created an intimate environment...
Are you empathetic? Consider working at home as a roadside assistance agent.
By Theresa McConkey, Senior Manager, Community Operations Have you ever had a flat tire, been stranded in the road and needed to call for roadside assistance? I’m sure you...