Amidst the coronavirus pandemic, pay special attention to your workspace Close-knit workplaces are great places for germs and illness to flourish. This week a Seoul call center announced that...
A virtual call center can make your next event more efficient and profitable The New Year means many things to a business – a new budget, fresh thinking and...
Want to improve your Net Promoter Score and optimize your customer experience? You’ve come to the right place. We are dedicated to helping our customers better serve their customers—by...
Large, forward-thinking companies are getting smarter with their contact center resources Anyone who runs or works with a contact center knows that getting the right agents is really hard...
Customer Service Appreciation Week is the perfect time to reflect on how to show gratitude all year long. Full disclosure: I am the Senior Vice President of Marketing at...
Seasonal spikes are the worst time to let customers down. The holiday shopping season is just around the corner and competition for consumer dollars is increasingly aggressive. Although customer...
Last month I found myself at a pretty engaging event with peers across several key verticals. Customer Contact Week (CCW) held an executive exchange which created an intimate environment...
By Theresa McConkey, Senior Manager, Community Operations Have you ever had a flat tire, been stranded in the road and needed to call for roadside assistance? I’m sure you...