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Maintain customer satisfaction with virtual call center solutions for broadband and wireless providers.

As call volume goes up, Liveops ensures customer satisfaction doesn’t go down. No matter the time, day, week, month or year, we’ll help you support all levels of call volume without sacrificing your brand.

With access to our network of highly-skilled and tenured US-based virtual call center agents, you can maintain your most critical KPIs, including NPS and CSAT. And with our built-in elasticity, you can scale your service team seamlessly without costly overhead, regardless of peaks and valleys in volume.

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Set the bar high for customer expectations.

Liveops has US-based customer service, sales, and tech support agents with the life experience and empathy to help customers feel heard, informed and empowered while resolving questions, troubleshooting or making purchasing decisions. Excellent service means happier customers who stick around.

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Reach customers in multiple channels.

Liveops omnichannel customer support services allow you to easily adapt and scale your sales and support functions to interact with customers in their preferred communications channels.

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Maintain business continuity.

Our flexible model means you can scale up or down as necessary to service both planned seasonal spikes as well as unplanned events such as outages and natural disasters.

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Expand your availability of knowledgeable agents.

Liveops virtual call center agents for the telecom industry reach proficiency 40% faster and are located all over the country. Without geographic or time zone limitations, they are available when your customers need them.

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We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.
Account Manager, media company
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We have had the pleasure of working with Liveops for the past two years, where they handled all of our manpower requirements. Liveops brought a new level of professionalism to our needs. Without a doubt, they are the most organized company we have ever worked with.
Director of Customer Care, healthcare organization
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Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership.
GM Regional Customer Care Operations, major utility

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Virtual customer service solutions that stand out

We’ve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matters—customer loyalty.

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Why Virtual Flex matters

Virtual Flex is more than just a call center model. It’s our approach to providing the most exceptional customer service agents a business can find. By attracting only the most motivated, passionate agents, we can give you flexible, scalable, quality customer service solutions that fit your needs, budgets and goals.

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All channels, all situations

Liveops builds virtual call center solutions for enterprises who need to solve two of the biggest challenges in customer service: omnichannel communication and disaster recovery. Learn more about our solutions and how we can preserve brand loyalty during the expected and the unexpected.

Omnichannel Services Disaster Recovery

Virtual Call Center Capabilities

Virtual Agents →

Liveops attracts highly qualified, educated and articulate agents to credibly represent your brand to the world.

Distance Learning →

Our tailored blended approach delivers fully certified agents dedicated to keeping your customers happy and loyal to your brand.

Security & Technology →

Our industry-leading Secure Workforce Ops™ solution provides a comprehensive approach to security unmatched in the industry.

Quality Assurance →

Our QA team will score agent interactions to ensure your customers are receiving an amazing experience every time.

Want to learn more?

Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.

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