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Improving the service process in the public sector
Liveops helps government agencies achieve their stated missions by leveraging a virtual workforce of on-demand agents with experience in the government and public sector, to deliver superior citizen service.
Get fully certified agents solely dedicated to keeping your customers happy and promoting your mission
Proven approach to security
We perform annual audits for HIPPA, Pre-SOX 404, ISO 27001, and SAS-70 Type II, as well as PCI DSS Level 1
Full visibility to supervise interactions, review real-time analytics, audit calls and actively coach agents
Flex up and down with demand
Flex to scale for urgent needs. We can mobilize to scale capacity with as little as two hours’ notice
Self-motivated, highly skilled workforce
With experience in the public sector and government, our agents offer greater support to your callers
Commitment to our country
Liveops is committed to ensuring that our nation’s heroes successfully re-enter the civilian workforce