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Never miss a connection with experienced travel and hospitality virtual call center agents.

Liveops delivers elasticity to your booking and reservations programs, removing the chaos from peaks, valleys and seasonal spikes. Tap into our agile, nationwide network of independent travel and hospitality customer care agents to create a service plan focused around effectively converting calls into bookings.

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Agents for every step, drive or flight of the way.

Our scalable model supports travelers whenever the need arises—handling both expected and unexpected events. Whether it’s bookings (or re-bookings), pick-ups or take-offs, ensure you’re there to support from arrivals to departures, there and back with agents at every corner of the country.

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Leave turbulence and delays to the pilots.

Make long hold times a thing of the past. When travelers have questions about a car or a flight, speedy answer rates and resolutions can make all the difference. Plus, Liveops agents are recruited specifically for their travel and hospitality experience, providing you with a virtual workforce that understands quirky booking and reservations systems.

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Build trust with your travelers.

Our travel customer service agents know that getting from point A to point B isn’t always smooth sailing. They also know that a thoughtful, understanding voice can alleviate a lot of stress and improve the overall perception of your brand.

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Be there when customers need you—don’t pay for when they don’t.

Without the constraints of a traditional call center environment, the Liveops model allows you to control your costs by aggressively scaling up or down based on volume, unplanned activity, and demand forecast changes.

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Feel peace of mind with stringent security and privacy.

Our proprietary Secure Workforce Ops™ system is designed for utmost consumer security and privacy, with encrypted sessions and technology limitations designed to protect private information.

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Give each guest an experience to write home about.

From bookings and reservations to payment support to information collection, Liveops has flexible virtual customer service agents who provide exceptional experiences to your customers.

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Delays are often inevitable, but you can prevent long hold times.

Create and adjust cost-effective agent schedules to fit call volume and only pay for the time agents are actually on the phones. During low-traffic periods, our travel customer service agents scale back to help control your costs and reduce the number of idle agents.

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Build brand ambassadors.

Your guests want to find their home away from home. Liveops agents help build a loyal clientele by articulating the value of the comforts, luxury services and perks you provide. As an extension of your business, our agents are true representatives of your brand.

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Feel peace of mind with stringent security and privacy.

Our proprietary Secure Workforce Ops™ system is designed for utmost consumer security and privacy, with encrypted sessions and technology limitations designed to protect private information.

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Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. I trust them and look forward to more cooperation and partnership in the future.“
Director of Customer Care, healthcare organization
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Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership.
GM Regional Customer Care Operations, major utility
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We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.
Account Manager, media company

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Virtual customer service solutions that stand out

We’ve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matters—customer loyalty.

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Why Virtual Flex matters

Virtual Flex is more than just a call center model. It’s our approach to providing the most exceptional customer service agents a business can find. By attracting only the most motivated, passionate agents, we can give you flexible, scalable, quality customer service solutions that fit your needs, budgets and goals.

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All channels, all situations

Liveops builds virtual call center solutions for enterprises who need to solve two of the biggest challenges in customer service: omnichannel communication and disaster recovery. Learn more about our solutions and how we can preserve brand loyalty during the expected and the unexpected.

Omnichannel Services Disaster Recovery

Virtual Call Center Capabilities

Virtual Agents →

Liveops attracts highly qualified, educated and articulate agents to credibly represent your brand to the world.

Distance Learning →

Our tailored blended approach delivers fully certified agents dedicated to keeping your customers happy and loyal to your brand.

Security & Technology →

Our industry-leading Secure Workforce Ops™ solution provides a comprehensive approach to security unmatched in the industry.

Quality Assurance →

Our QA team will score agent interactions to ensure your customers are receiving an amazing experience every time.

Want to learn more?

Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.

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