Remote Agent Report: Benefits & Strategies

Call center leaders know that finding and retaining skilled and experienced agents is harder than ever. This special report from Customer Contact Week (CCW) Digital explores the trends driving the remote agent movement and how to deploy a remote agent strategy to overcome the staffing challenges of a traditional contact center environment and workforce.

About CCW Digital:
CCW Digital is the global online community of more than 150,000 customer contact members. CCW Digital provides the customer contact community with the research, analysis, and network to optimize their customer contact operations.

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