Liveops, Inc.

A guide to leveraging the new agent workforce 

Discover how to attract and leverage top talent that improves customer satisfaction by looking beyond traditional call center models.

What you'll learn from this guide

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This is guide is for:

Customer service executives who want to learn more about what brands are doing to tap into new highly-skilled workforces and boost CX.

A guide
to leveraging
the new
agent workforce

Discover how to attract and leverage top talent that improves customer satisfaction by looking beyond traditional call center models.

What you'll learn from this guide

Your success is deeply rooted in customer satisfaction. See which profiles hit NPS and CSAT goals 50-70% faster.

A Difference in Quality

Identifying top performers is critical, but why stop there? Find more of them by learning what they want most out of work.

Limitless Top Talent

Organizations that have been early to adapt to workforce trends are effectively attracting and retaining top agents. What are they doing?

Tactics That Work