Ensure your contact center customer service is on point Customers view the phone sales and service support they get from a product or brand as an essential part of...
Why agile workers are a competitive advantage The gig economy is no longer just something that young people dabble in while they look for better opportunities. While driving and...
Working from home doesn’t mean working alone On July 31st, Liveops hosted its inaugural roadshow in the Chicagoland area. Over 50 agents and staff from Illinois, Indiana, Wisconsin, Michigan,...
How to detect and prevent omnichannel failures When contact centers live and die by the customer experience, the rise of “omnichannel”—or any other hotly debated customer experience issue—deserves due...
Translating great service into greater revenue Stellar service has value, and that value can be immediately translated into dollars. American Express research showed that 70% of customers are willing...
Why enterprises are hiring differently in this economy A tight labor market spells trouble for hiring managers—the shallow pool of candidates might even convince them to look beyond the...
Liveops agents pulled together for a fun night taking calls for the Red Nose Day telethon event on May 24th. As one agent put it, “Red Nose Day mission...
Consider a future where not all channels are the same As technology becomes more integrated into our daily lives, the lines between our experiences online and what we do...
Boost your productivity and happiness with a clean, organized home office. When you work at home, life can quite literally creep into your office. Personal notes and papers have a...
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