Contact center resources

  • All resources
  • Solution briefs
  • Videos
  • White papers
  • Case studies
  • eBooks
  • Webinars
Solution brief Liveops: Agent Services
Solution brief Liveops: Skill Builder
Solution brief Liveops: Why Liveops?
Solution brief Liveops: Flexible, Scalable Outbound Teleservices
Solution brief Liveops Talent: Maximize Direct Response Revenue
Solution brief Liveops: Interactive Voice Response
Solution brief Liveops: Soft Offer Soutions
Solution brief Liveops: Customer Service Solutions
Video Cloud Contact Center Maximizes Revenue Per Call
Video Murad Video Case Study
Video Revenue Solutions Maximizes Per Call Revenue Video
White paper How the gig economy is transforming the enterprise
White paper New Way for Customers to Love Your Brand
White paper Decision Matrix: Selecting a Multichannel Cloud Contact Center Vendor
White paper Blueprint for Deploying Remote Agents
White paper Seizing the Moments: Perfecting the Customer Journey
White paper 3 Secrets for Smarter Customer Engagements with Home-Based Agents
Case study Major Pharmaceutical Case Study
Case study Ideal Living Case Study
Case study Murad Case Study
Case study Major Medical Supply Case Study
Case study BeachBody: Delivering Outstanding Customer Service & Maximizing Revenue
eBook Real tweets reveal top 10 call center fails
eBook 3 Tried and True Practices for Customer Success
eBook Forrester, Liveops, and MindTouch on the Future of Customer Service
Webinar: Aug. 22, 2017 Get ready now to manage customer service spikes later