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In-depth certification prepares Liveops agents to confidently represent your brand.

Every enterprise has different onboarding needs for its agents. Our tailored approach takes our motivated agents through a thorough, self-paced virtual certification course, delivering fully certified agents who are eager to exceed customer expectations and continue to build brand loyalty on your behalf.

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Distance Learning

Our team has perfected the art of distance learning that addresses a variety of different learning styles and improves an agent’s speed to proficiency. A well-rounded learning program is powered by the innovative team of Liveops instructional designers, media developers, and facilitators that manage every step of the way.

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Program Development

Liveops works closely with you to develop program certification materials, often leveraging your existing content. We deliver a blended solution, combining performance-based and instructor-led learning, depending on your needs.

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Agent Certification

Agents are required to complete certification before they begin taking calls. Through access to our award-winning eLearning content, they learn the details of your brand and are tested on their knowledge. After agents complete certification, they continue to have access to their courses if they need a refresh.

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Nesting

We’ll develop a nesting plan that is customized just for your business. Our goal is to ensure that first call-taking occurs in a supportive environment, where facilitators are available to provide recommendations, answer questions, and help transition agents to their new program team.

Virtual Call Center Capabilities

Virtual Agents → 

Liveops attracts highly qualified, educated and articulate agents to credibly represent your brand to the world.

Distance Learning →

Our tailored blended approach delivers fully certified agents dedicated to keeping your customers happy and loyal to your brand.

Security & Technology →

Our industry-leading Secure Workforce Ops solution provides a comprehensive approach to security unmatched in the industry.

Quality Assurance →

Our QA team will score agent interactions to ensure your customers are receiving an amazing experience every time.

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Think outside the call center

Liveops believes in improving people’s lives. We’re passionate about customer service and the way it can brighten someone’s day. It’s our job to bring that passion and drive for excellence to enterprise brands, with customer service solutions that accomplish company objectives and build brand loyalty.

Why Liveops

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Better agents mean better outcomes

Liveops agents aren’t like other call center agents. We attract educated, experienced agents with the right personality and skills. Within our Virtual Flex model every agent has an entrepreneurial spirit and is responsible for their own success, which makes them uniquely invested in your brand’s success.

Our Agents

Stevie Awards - Silver
Flex Jobs Award - Top 100
Stevie Awards - Bronze
Flex Jobs Award - Top 100

Our Specialties

Want to learn more?

Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.

Let’s Connect