http://woman%20talking%20on%20headset

Omnichannel Customer Experience Solutions

Build a consistent – and consistently excellent – omnichannel customer contact experience with Liveops. Liveops provides a seamless end-to-end experience across every touchpoint, with a scalable virtual network of agents guaranteed to deliver service to your high brand standards.

headset icon

Customer Service Calls

Sometimes, a customer just wants to pick up their phone and speak to a human. From the convenience of having questions answered quickly, to the need for more involved problem-solving, Liveops agents are there to answer your calls and help customers when they need it most.

chat icon

Chat Support

Customers love online chat. Liveops agents capture your brand’s voice and tone while quickly and efficiently solving customer issues. They get an exceptional brand experience, and you get happy, loyal customers.

mail icon

Email Response

Email communication calls for a special kind of agent. Liveops agents are strong written communicators and natural researchers who know how to thoroughly research customer messages and clearly respond with the best solution.

hanging up phone icon

Inbound Sales

Liveops leads the industry in inbound sales calls, handling 70% of all calls to the top direct marketing retailers in the United States. We can optimize your media investment by providing inbound customer care solutions that deliver the highest possible revenue for your campaign.

answering phone icon

Outbound Calls

Telesales. Telemarketing. Market research. Whatever your end goal, Liveops cloud-based outbound call center solutions serve as the catalyst for peak performance, with experienced outbound agents who have the necessary skills to make results-driven connections.

thumbs up icon

Social Media

Social media is where your brand takes human form with your customers. It’s also where customers know they have a louder voice. Liveops agents understand the importance of timely, thoughtful responses in one-to-one interaction while the world is watching.

Virtual Call Center Capabilities

Virtual Agents → 

Liveops attracts highly qualified, educated and articulate agents to credibly represent your brand to the world.

Distance Learning →

Our tailored blended approach delivers fully certified agents dedicated to keeping your customers happy and loyal to your brand.

Security & Technology →

Our industry-leading Secure Workforce Ops solution provides a comprehensive approach to security unmatched in the industry.

Quality Assurance →

Our QA team will score agent interactions to ensure your customers are receiving an amazing experience every time.

Co-workers in a conference room

Think outside the call center

Liveops believes in improving people’s lives. We’re passionate about customer service and the way it can brighten someone’s day. It’s our job to bring that passion and drive for excellence to enterprise brands, with customer service solutions that accomplish company objectives and build brand loyalty.

Why Liveops

woman working on computer

Better agents mean better outcomes

Liveops agents aren’t like other call center agents. We attract educated, experienced agents with the right personality and skills. Within our Virtual Flex model every agent has an entrepreneurial spirit and is responsible for their own success, which makes them uniquely invested in your brand’s success.

Our Agents

Stevie Awards - Silver
Flex Jobs Award - Top 100
Stevie Awards - Bronze
Flex Jobs Award - Top 100

Our Specialties

Want to learn more?

Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.

Let’s Connect