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Ensure consistently great experiences for consistently happy customers with our quality assurance.

Delivering exceptional experiences to your customers is essential, and we ensure our agents meet or exceed your expectations. Liveops offers flexible quality monitoring that listens and scores agent interactions for accuracy, tone, clarity, preparedness and more, so you can rest assured your customers are receiving an amazing experience every time.

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Agent Performance

Liveops actively monitors and audits agent productivity, quality and adherence. To encourage agent performance, we engage in real-time ranking and incentivizing, with high-performing agents rewarded with more scheduling opportunities. And when needed, we recommended additional learning opportunities to improve agent performance.

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Reporting

We regularly calibrate with you to ensure our agent performance aligns with your goals. As part of this process, we’ll report on stats and trends that mean the most to you, including call handling, quality, average handle time, adherence and other measurable attributes.

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Optimization

Our virtual call center agent services aren’t set-it-and-forget-it. We’ll shift call routing or alignment based on trends or profiles. We can also offer incentives that target specific behavior or outcomes as a means to improve performance in those areas.

Virtual Call Center Capabilities

Virtual Agents → 

Liveops attracts highly qualified, educated and articulate agents to credibly represent your brand to the world.

Distance Learning →

Our tailored blended approach delivers fully certified agents dedicated to keeping your customers happy and loyal to your brand.

Security & Technology →

Our industry-leading Secure Workforce Ops solution provides a comprehensive approach to security unmatched in the industry.

Quality Assurance →

Our QA team will score agent interactions to ensure your customers are receiving an amazing experience every time.

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Think outside the call center

Liveops believes in improving people’s lives. We’re passionate about customer service and the way it can brighten someone’s day. It’s our job to bring that passion and drive for excellence to enterprise brands, with customer service solutions that accomplish company objectives and build brand loyalty.

Why Liveops

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Better agents mean better outcomes

Liveops agents aren’t like other call center agents. We attract educated, experienced agents with the right personality and skills. Within our Virtual Flex model every agent has an entrepreneurial spirit and is responsible for their own success, which makes them uniquely invested in your brand’s success.

Our Agents

Stevie Awards - Silver
Flex Jobs Award - Top 100
Stevie Awards - Bronze
Flex Jobs Award - Top 100

Our Specialties

Want to learn more?

Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.

Let’s Connect