Call center costsFlexible workforces No, summer doesn’t need to be a CX nightmare for travel and hospitality Andrew Kunna5 min read
Call center industryFuture focus Human support isn’t going anywhere—enable a level of service you can’t automate Matt Miles5 min read
Agent qualityCustomer service Customer care agent shares her secrets to performing at an elite level Shelly Strom4 min read
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Check out the new Liveops Nation community. Look inside
Check out the new Liveops Nation community. Look inside
Kelan Kline
Andrew Kunna
Matt Miles
Shelly Strom