Call center industryFlexible workforcesWorkforce management Hiring tactics you can’t ignore if you need to keep up with call volume Melissa Goff6 min read
Customer serviceWorkforce management How to align your brand promise with your front-line customer service agents Shelly Strom4 min read
Flexible workforcesFuture focus How (and why) the enterprise is redefining the gig economy David Greenberg6 min read
Call center industryCustomer service Top 5 weakest links in an omnichannel experience Shelly Strom5 min read
Melissa Goff
Rachel Goldschmid
Shelly Strom
David Greenberg
Check out the new Liveops Nation community. Look inside
Check out the new Liveops Nation community. Look inside
Rachel Goldschmid David Greenberg