Flexible workforcesFuture focus The most productive workers get more done with intentional scheduling Melissa Goff7 min read
Agent qualityCustomer service Yes, you can increase CSAT and NPS during the holidays Nicolas Gutierrez6 min read
Flexible workforcesWorkforce management Remote work opens the door to higher productivity Shelly Strom5 min read
Future focusWorkforce management Executive outlook: Revising geographic strategies for U.S. workforce management Melissa Goff5 min read
Call center industryWorkforce management [Guest Report] What do enterprises need to know about remote agents? Lindsey Clark3 min read
Melissa Goff
Nicolas Gutierrez
Shelly Strom
Check out the new Liveops Nation community. Look inside
Check out the new Liveops Nation community. Look inside
Nicolas Gutierrez Shelly Strom
Lindsey Clark