Use Cases

Inbound call center solution

Improve your performance with Liveops cloud-based agents.

Liveops leads the industry in inbound sales calls, handling 70% of all calls to the top direct marketing retailers in the United States. Our agents are instrumental in building these brands, achieving maximum revenue from every single customer interaction.

It’s our mission to optimize your media investment by delivering the highest possible revenue for your campaign.

How do we do it? We source better agents, more of them, and offer a certification program to help them fully understand your brand and product offering through an efficient eLearning platform.

We also leverage key technology tools such as Performance-Based Routing, so the top-performing agents on your programs get more calls. By aligning our agents' incentives with your goals, each agent who answers the call will be invested in your business objectives. What's more, you won't be paying call centers for idle time.

With 20,000 U.S.-based, independent work-from-home agents, our customers benefit from higher conversion rates, higher revenue per order, longer continuity cycles, and a customer experience that leaves callers feeling great about their purchase.

Liveops inbound call center solutions include:

  • Liveops leads the industry by answering the most carrier calls, with the lowest busy-out in the industry, which is essential for maximizing customer acquisition.
  • Certified independent agents handle your calls, with call routing optimization for top performers.
  • Analysis of your core demographic to help you choose the best potential offers.
  • Continuous A/B testing and script optimization for each call type and customer segment.
  • Dedicated account team provides insight into sales campaign performance to maximize revenue potential.
  • Increase sales conversion up to 70%.

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