A major pain of the traditional call center model is attrition, which for many call centers nears 100% annually. Remote workers, however, turn over at a far lower rate and present an opportunity to upgrade talent and hire for skill instead of geography; not to mention the boosts in NPS and AHT.
What you'll learn from this webinar:
Hear Laurie Simpter, Sr. Manager of Customer Relations at Pier 1 Imports, and Jon Brown, VP of Client Results at Liveops, discuss these important topics.