Webinar: Pier 1 Imports and Liveops Discuss Strategies & Data on Remote Agents

A major pain of the traditional call center model is attrition, which for many call centers nears 100% annually. Remote workers, however, turn over at a far lower rate and present an opportunity to upgrade talent and hire for skill instead of geography; not to mention the boosts in NPS and AHT.

What you'll learn from this webinar:

  • The data and value of transitioning to a flexible model
  • How to overcome remote agent management challenges
  • The importance of ensuring a consistent agent experience

  • Hear Laurie Simpter, Sr. Manager of Customer Relations at Pier 1 Imports, and Jon Brown, VP of Client Results at Liveops, discuss these important topics.

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