How does your call center compare with 2018 industry trends?

Hear from 750 customer service professionals who told us about their call center strengths and weaknesses, including how they feel about their abilities to:

  • Source agent talent in the midst of a workforce transformation
  • Ensure quality across the customer journey
  • Forecast spikes in demand and plan/staff up accordingly
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How is customer service talent evolving?


Agents with relevant/industry backgrounds and greater depth of skills deliver experiences customers expect when they contact you.


Attracting a more mature agent profile comes down to offering flexibility and looking outside the geographic restrictions of traditional office management.


This sizeable, distributed workforce is looking for opportunities where they can fit work around their lives. Control costs by balancing to match demand.

Get started with Liveops today.

Talk to an expert about how Liveops offers solutions for your industry, supporting key business metrics with greater flexibility and lover cost than traditional call centers.

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