The workforce in the cloud becomes your secret weapon here on earth
Lets face it, it’s a challenge to keep up with todays consumers. They want answers fast, and when they do, over 70% of them pick up the phone to order a product, return a product or just get answers to their questions. Having great call center agents who can resolve these issues in one call is more critical then ever.
With 20,000 independent, at-home agents, we handle over 100 million interactions a year, on behalf of more than 400 clients. Our on-demand outsourced call center agent model is powered by LiveOps Platform to deliver unmatched scalability and performance, enabling us to attract and contract with the best independent at-home agents from anywhere. Plus, with performance-based routing, award-winning training, and unparalleled reporting and technology, our clients enjoy flexible scale and lower costs that no other call center service can deliver. With LiveOps Agent Services, you get;
Cloud technology + on demand contact center agents so you can scale quickly to meet any demand.
Best talent – anywhere, anytime
We’ve sourced the largest community of independent agents based in the U.S.
We meet and exceed the industry's security and compliance requirements, including PCI Level 1 certification and HIPAA
Award-winning distance learning
Proven eLearning and certification programs translate into better and faster results
Results-based routing, social tools and gamification programs optimize agent performance
Insight to results
Leverage real-time insights and decision analytics based on agent/customer interactions to create better, faster outcomes.