The workforce in the cloud becomes your secret weapon here on earth
Lets face it, it’s a challenge to keep up with todays consumers. They want answers fast, and when they do, over 70% of them pick up the phone to order a product, return a product or just get answers to their questions. Having great agents who can resolve these issues in one call is more critical then ever.
With 20,000 independent, at-home agents, we handle over 70 million interactions a year, on behalf of more than 300 clients. Our on demand agent model is powered by LiveOps Platform to deliver unmatched scalability and performance, enabling us to attract and contract with the best independent at-home agents from anywhere. Plus, with performance-based routing, Award-winning training, and unparalleled reporting and technology, our clients enjoy flexible scale and lower costs that no other call center can deliver. With LiveOps Agent Services, you get;
Cloud technology + on demand contact center agents so you can scale quickly to meet any demand.
Best talent – anywhere, anytime
We’ve sourced the largest community of independent agents based in the U.S.
We meet and exceed the industry's security and compliance requirements, including PCI Level 1 certification and HIPPA
Award-winning distance learning
Proven eLearning and certification programs translate into better and faster results
Results-based routing, social tools and gamification programs optimize agent performance
Insight to results
Leverage real-time insights and decision analytics based on agent/customer interactions to create better, faster outcomes.