Agents on Demand - Contact Center Services

Get the most from your call center technology investment

The workforce in the cloud becomes your secret weapon here on earth

Lets face it, it’s a challenge to keep up with todays consumers. They want answers fast, and when they do, over 70% of them pick up the phone to order a product, return a product or just get answers to their questions. Having great call center agents who can resolve these issues in one call is more critical then ever.

With 20,000 independent, at-home agents, we handle over 100 million interactions a year, on behalf of more than 400 clients. Our on-demand outsourced call center agent model is powered by LiveOps Platform to deliver unmatched scalability and performance, enabling us to attract and contract with the best independent at-home agents from anywhere. Plus, with performance-based routing, award-winning training, and unparalleled reporting and technology, our clients enjoy flexible scale and lower costs that no other call center service can deliver. With LiveOps Agent Services, you get;

Unmatched scalability

Cloud technology + on demand contact center agents so you can scale quickly to meet any demand.

Best talent – anywhere, anytime

We’ve sourced the largest community of independent agents based in the U.S.

Industry-leading security

We meet and exceed the industry's security and compliance requirements, including PCI Level 1 certification and HIPAA

Award-winning distance learning

Proven eLearning and certification programs translate into better and faster results

Performance-based model

Results-based routing, social tools and gamification programs optimize agent performance

LiveOps Agent Services