Call Center Services | Liveops, Inc.

The modern call center
isn’t a call center.

It’s a network of virtual, on-demand agents delivering unmatched scale and flexibility.

Learn more

Flexible, on-demand workforces work better.

By eliminating traditional call center overhead, you gain business agility and massive scalability.

How will virtual agents transform your business?

  • Flex agents as needed. Our workforce flexes to match your demands—whether time of day or seasonal spikes.
  • The best agents. Period. With backgrounds in your industry, our agents offer a greater depth of skills to support your customers.
  • Stop overpaying. Ditch brick and mortar overhead and work at home idle time. Our pay-for-use agents are ready to work whenever needed.

A completely different virtual agent experience.

Because our virtual agents aren’t limited by business hours or geography, your customers reach the best people, period. Call optimization rewards top-scoring agents with greater talk time and earnings, so agents are motivated to make the most of every call.

How does a flexible workforce work?

With virtual agents, we’ve reinvented the customer service model—cutting out idle time and overhead. Plus, you’re outsourcing to people who love it, thanks to flexible hours and the comforts of home. So drop-kick the soul-crushing cube farm. Happier agents equal happier customers.

Your Brand
Needs
Our Agents
Deliver
Customer Results
Workforce scales
to meet demand
Reduced
costs/overhead
Brand advocates
Satisfied & loyal Buys more,
returns often
Exceptional service,
every time
Flex daily/
seasonally
Top-notch
certified talent
Works pay-
per-use

Leaders in service trust their customers to Liveops.

They’re more than our customers. They’re believers. For more than 17 years, we’ve led the industry in flex agent service.

Contact Us
Liveops has exceeded our expectations in all areas, including single-pay and up-sell conversions. Their ability to effectively scale to meet our call volume demands while maintaining a high level of performance is second to none in the industry. Vicky Sroloff, Executive VP, Marketing Modern Media
2 Minute Read Group 2 Created with Sketch.
Year: 2007

A bad economy delivers an unexpected surprise: high-quality candidates for call center agents. Over-qualified agents deliver top CSAT and NPS scores and increased customer loyalty.

Year: 2017

A good economy delivers an ugly side effect: more desirable jobs hire away top call center talent. Result? A lower-caliber workforce prone to turnover and inconsistent results.

Call centers are driving customer service to extinction.

Why? Because they’ve failed to evolve. What worked decades ago doesn’t work today.

Let’s talk talent.

The average brick-and-mortar call center agent is 23 and has five years of work experience. One-third of agents have attended college. Contrast them with flexible workforce agents—their average age is 38, with 15 years of work experience. 81% have attended college.

Getting quality—consistently

What do you get when you hire workers with little maturity or experience? Etiquette, punctuality and soft skills are lacking—and so are customer satisfaction scores.

Hire, train, repeat

With 85% to 140% average annual turnover at call centers, revolving doors are standard. So is the wasted time and money. Huge attrition means call centers are constantly paying to train employees they won’t keep.

The shallow talent pool

The average agent drives just 12.5 miles to a call center job. That means slim pickings for talent from the local workforce.

Paying for idle time

Call volumes run in peaks and valleys. Over-staffing equals wasted time and money, while under-staffing a creates cranky customers on hold or missed sales. Rock, meet hard place.

Morale? What morale?

Call center employees are not bad folks, but traditional call centers are designed to bring out the worst in them. A heavy-handed focus on utilization rates kills morale and that dissatisfaction rubs off on customers.

Enough with the old way.

So long, prehistoric.
 Goodbye, Jurassic call centers.
Hello, Liveops.

Is your call center failing customers? Find out how to create a better experience in this whitepaper:

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2 Minute Read Group 2 Created with Sketch.
1990s: Just-in-time manufacturing

It changed the way companies manage inventory by allowing volume to match demand with less risk and waste.

2000s: The digital revolution

It connected everyone to information—and each other—and eliminated time waste.

Today: The gig economy

It increases quality and participation of flexible skilled labor, eliminating wasted skills.

Benefit: Higher-quality workforce

Companies have access to higher-skilled individuals who would otherwise not be available to them in traditional jobs. The result: Better service, a higher degree of expertise and lower churn.

Benefit: Workforce on demand

Flex scheduling instead of the traditional 40-hour workweek allows companies to access experts on demand. No idle time. No efficiency waste.

Benefit: Happy workforce

Independent workers actively choose their working style and report higher levels of satisfaction. They work in their field of expertise, do so on their own flex schedule, and can make as much money as with full-time employment.

It’s a reality.

The U.S. working-age population is redefining what work looks like.

Goodbye, traditional workforces.
Hello, Liveops.

Benefit from a gig economy workforce with Liveops and help customers love your brand with this whitepaper:

New Way for Customers to Love Your Brand

Fill out this form to receive this premium resource:

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2 Minute Read Group 2 Created with Sketch.
Traditional

Young non-professionals in a transitional stage of life. Mostly temps.

Tap to see the new way
Liveops

Professionals with an average 15 years in the workforce.

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Traditional

Local and often limited talent pools.

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Liveops

National talent available, regardless of geography.

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Traditional

Mandatory 40-hour work week with potential overtime.

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Liveops

Flex scheduling gets the best of agents, who work around their lives.

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Traditional

Requires constant supervision. Limited to classroom instruction.

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Liveops

Disciplined learner. Excels in self-paced environment.

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Traditional

Average tenure: 6 months
Annual attrition: 100%+

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Liveops

Average tenure: 5.5 years
Annual attrition: 3%

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Traditional

Happiest when sitting idle.

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Liveops

Incentivized to handle as many calls as possible.

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Traditional

Painfully commutes to soul-crushing cube farms.

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Liveops

Works in safe, sane, quiet, secure, home office.

Tap to see the new way

Goodbye Jurassic call centers.
Hello, Liveops.

Discover how our on-demand, virtual workforce can make customers love your brand with this whitepaper:

New Way for Customers to Love Your Brand

Fill out this form to receive this premium resource:

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