Are you looking to become a customer service agent?
It’s not outsourcing,
it’s outsmarting
Customer service doesn’t just reflect your brand, it defines it. That’s why you need more than a vendor. You need a partner who delivers. Liveops combines human expertise with powerful technology to elevate your brand, scale on demand, and adapt instantly, delivering flexible customer service solutions that help brands create stronger customer interactions anytime, anywhere.
Flexible support
Domestic and global
Consultative partnership
Enterprise-grade security
Innovative technology
Where empathy meets innovation
Liveops combines real human connection with AI-powered operations to deliver better customer experiences that move as fast as your business. For 25 years, we’ve helped brands scale with confidence through flexible customer service solutions designed to improve performance, strengthen consistency, and support growth. With a distributed contact center model and domestic and global delivery, Liveops helps organizations respond quickly, adapt easily, and deliver high-quality support at scale.
From steady-state service to moments of peak demand, we design right-fit solutions that reflect your brand, reduce friction, and create stronger customer connections. Our approach to virtual customer service outsourcing gives organizations the flexibility, precision, and operational support needed to meet changing demand without compromising quality.
AI Maturity Assessment for CX
Liveops helps organizations build AI-enabled CX operations that are practical, governed, and measurable. Gain access to our new downloadable resource and determine your organization’s AI maturity.
Global services designed to scale with you
Whether you need to scale customer services, expand sales or technical support, or streamline back office operations, Liveops provides tailored solutions based on your call volumes to provide more precise support coverage, while enhancing quality every step of the way. Our flexible customer service solutions are designed to help brands scale support efficiently across channels, teams, and geographies.
Offer responsive support across every touchpoint—voice, email, chat, and more. Our remote model helps you deliver brand-aligned customer care at scale.
Whether you’re launching a new product or expanding your reach, experienced agents drive results with on-brand conversations that engage and convert.
From troubleshooting to escalations, we provide knowledgeable, always-on support that strengthens trust and loyalty with every interaction.
Agents handle behind-the-scenes tasks—from order entry to administrative support—so your teams can focus on high-impact work.
Turn bold AI ideas into business outcomes with LiveNexus by Liveops
Liveops helps organizations move from AI experimentation to measurable CX outcomes with a clear maturity model, governance structure, and operating approach built for real-world execution.
Assess best-in-class AI
We evaluate AI technologies against real operational needs, governance standards, and measurable business outcomes.
Integrate into your environment
We integrate solutions into the workflows, channels, and systems your teams rely on, with enterprise ready controls and safeguards.
Calibrate with real interactions
We refine performance using real customer conversations, ensuring automation is context-aware and resolution-focused.
Test in a controlled sandbox
Before anything goes live, we validate performance, edge cases, and risk in a governed, low-stakes test environment.
Deploy what’s proven and keep improving
Once live, our intelligence layer continually strengthens decision-making, routing and performance, improving outcomes interaction by interaction. This creates a living feedback loop that accelerates innovation without sacrificing oversight.
Benefits with results
At Liveops, we’re built for what brands need most: scale, speed, and consistency—without compromising on care. Our model brings together experienced agents, adaptive technology, and a flexible delivery network that meets your customers where they are.
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Seasonal flexibility
Scale with ease for peak seasons with a flexible model built to handle surges—delivering fast, effective support while improving service quality.
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Precision scheduling
30-minute scheduled increments built for peaks and valleys, allowing you to ramp up for high-volume moments without overspending during slowdowns.
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Quality talent
Seasoned remote customer service agents are selected for brand alignment and customer care excellence.
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Total cost of ownership (TCO)
Reduce total cost of ownership with a flexible remote model—no facility costs, less overstaffing, and lower idle time and attrition expenses.
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Advanced AI and Automation
We integrate cutting-edge technology—from real-time AI insights to seamless automation—to streamline operations, enhance customer experience, and scale smarter.
Smarter service, stronger results
At Liveops, excellence is built into every interaction. We help leading brands deliver consistent results across complex environments, high-volume moments, and evolving customer expectations.
Our flexible customer service solutions are designed to drive meaningful business outcomes while maintaining quality at scale.
1000%
flex to expected or unexpected events
25 years
pioneering our flexible outsourcing model
15%
average increase in CSAT
25-55%
average cost savings
Smart technology, smarter service
At Liveops, we believe technology should enhance human connection, not replace it. That’s why we embed AI, automation, and intelligent tools into every stage of the customer journey to reduce friction, improve performance, and support faster, more informed service delivery.
By pairing innovation with human expertise, we strengthen flexible customer service solutions with greater visibility, smarter decision-making, and better outcomes at scale.
- AI-powered insights
Turn every conversation into actionable intelligence. We utilize AI tools to analyze interactions in real time—flagging compliance risks, surfacing quality issues, and identifying opportunities for improvement. - Automation that accelerates
Our processes automate the repetitive so agents and operations teams can focus on what matters most. From identity verification to post-call wrap-ups, we cut handle times and boost efficiency with ease. - Tech that works with people
We leverage technology designed to support the agent experience. With intuitive interfaces, knowledge tools, and smart workflows, agents are empowered to deliver better outcomes, faster.
AI-powered insights
Automation that accelerates
Tech that works with people
Liveops Client Testimonial
Supporting Duke Energy with Speed, Scale, and Cost Efficiency
In this client testimonial, Keith Gindoff, Director of Vendor Management at Duke Energy, shares what makes Liveops a valuable partner.
He highlights Liveops’ cost-effectiveness, fast response times during emergency situations, and ability to scale support up or down based on Duke Energy’s needs.
What OUR clients say
Liveops offers a level of staffing flexibility we haven’t seen elsewhere. The ability to ramp support up or down—even in 30-minute intervals—is a game changer for managing dynamic volume.
What OUR clients say
I’ve worked with Liveops for over 17 years. Their ability to flex capacity instantly—without recruiting, hiring, or training—is unmatched. They’ve always been my virtual contact center.
What OUR clients say
Liveops has been able to consistently attain 90%+ on both Customer Satisfaction and First Call Resolution in this first year of our partnership.
What OUR clients say
Liveops has all the tools you'd expect from a modern provider—WFM, SLAs, reporting. They’re fully equipped to act as a virtual center with all the operational tech built in.
Experts in your field
Where others struggle, we scale. Liveops co-creates tailored support strategies that reflect your industry’s realities—delivering consistency, care, and quality in even the most complex, high-touch, and regulated environments.
Healthcare
Support patients with care, precision, and compliance—delivered by agents experienced in HIPAA-regulated environments.
Insurance
Handle complex, policy-driven interactions with licensed and non-licensed professionals ready to support your members throughout every season.
Retail
From peak season spikes to everyday inquiries, deliver seamless, scalable customer support that drives loyalty and retention.
Financial services
Deliver secure, on-brand service experiences with agents ready to meet the highest compliance and quality standards.
Travel and hospitality
Be ready for every booking, cancellation, and last-minute change with flexible solutions that keep guests happy and coming back.
Energy and utilities
Ensure dependable service during outages, billing cycles, and urgent updates with responsive, always-on support.
Communications
Manage high call volumes, technical inquiries, and account needs with agents equipped to handle fast-moving customer demands.
Government
Support constituents with secure, scalable communication services that meet public sector standards and evolving community needs.
Recognized for redefining service
A commitment to innovation, flexibility, and quality consistently earns Liveops recognition across the contact center industry. From customer service excellence to workplace culture, our awards speak to the people-first values behind every interaction.
The framework behind every interaction
Talent sourcing
Learning and development
Precision scheduling
Client results
Agent experience
Talent sourcing
We find the right people for your brand. Our sourcing model combines AI-driven screening with hands-on evaluation to match each program with agents who bring proven industry experience and professionalism from the start.
Learning and development
Agents don’t just get certified—they’re built for your brand and ready to perform. Our immersive self-paced certification programs include simulations, brand immersion, and vertical-specific content to reduce ramp time and speed to proficiency.
Precision scheduling
Support is calibrated in real time to match your service needs. Our precision scheduling model uses 30-minute intervals and AI-powered forecasting to meet changing demand without overcommitting or underdelivering.
Client results
You’re backed by a dedicated team focused on performance. Our Client Results Team partners with you to monitor KPIs, guide improvements, and ensure service delivery stays aligned with your goals.
Agent experience
Liveops is the only flexible BPO partner with a dedicated team focused on agent experience. From real-time sentiment insights to milestone celebrations and peer connection programs, we empower agents so they can show up for your customers—consistently, and with care.
Stop outsourcing, start outsmarting
Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.
Explore flexible customer experience solutions