Liveops is the leader in virtual, home-based agents.

We help people work around their lives.

By offering talented customer service and sales professionals the opportunity to work when and where fits them best, we can source the most skilled workers, onshore and on-demand.

We’re passionate about our purpose.

Rachel is on the front lines of working with our Liveops Nation agent community. Find out how the work we do helps real people—both agents and customers.

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Our values … in our own words

Our values …
in our own words

“Being a part of the Liveops community means having an entrepreneurial spirit—thinking outside the box makes challenges more fun.”

Gregory, Talent Acquisition team

“I love being a part of a team where everyone is so down to earth and friendly; most days it doesn’t feel like work.”

Kami, Admin team

“One of the best things about my work is how each day I get the freedom to figure out how to provide the best results-driven service to our agents and clients.”

Justin, Community Operations team

“Liveops encourages a growth mindset that allows the freedom to experiment. While there are occasionally mistakes, this is the best way to learn new things.”

Shawnee, Human Resources team

Caring starts at the top.

Great results start with leaders who love working together, and who know how to build high-performing, trustworthy teams who can't wait to get to work every day (even if their offices are at home).

Greg Hanover Chief Executive Officer

Greg has 15 years of contact center leadership experience, leading both client services and operations. He enjoys cycling and volunteering with a boxer rescue.

Becky Ploeger Chief Experience Officer

Becky is a passionate CX thought leader, providing strategic vision and execution that provide differentiated Customer Service. She lives in Phoenix with her husband and four children, and leads an adventurous life of travel.

David Clark Chief Financial Officer

David is an MBA and passed the CPA exam. He has more than 25 years of finance leadership experience with leading technology companies. He enjoys time with his family, outdoor sports, travel, and reading away from work.

Purnima King Senior VP, General Counsel

Prior to Liveops, Purnima spent 10 years at DLA Piper as a corporate/mergers and acquisitions lawyer. Purnima received her J.D. from Santa Clara University.

Doug DeBolt SVP, Client & Business Dev

Doug has 18 years of call center industry experience, focusing on business strategy, client management and new business development. He enjoys boating, fishing and cooking.

Ellen Hahn Senior VP, Marketing

Ellen has over 25 years of marketing experience spanning retail, health and wellness, hospitality and financial services. She enjoys hiking, fly fishing and golfing.

Paul Leavens, CISSP SVP IT & Security

Paul has over 20 years of experience leading IT organizations with a passion for innovation through technology. Paul loves spending time with his family and enjoys the outdoors.

Terri Arnold VP, People

Terri has 25 years of human resources experience with large financial services firms, most recently Fidelity Investments. She’s passionate about baseball and strength training.

Liveops Board of Directors

Our board of directors includes forward-thinkers from a variety of business backgrounds who all have deep experience changing the way people work and think about delivering customer service.

Bill Trenchard First Round Capital

Bill co-founded Liveops and was CEO from 2003-2007. Today, he is a partner at First Round Capital where he invests and works with companies at the earliest stages of their development.

Jim Watson Presidio Partners

Jim is the Managing Director of Presidio Partners, an early investor in Liveops. Jim is a founder-entrepreneur with over 20 years of operating experience and 25 years of VC investing.

Joseph Hoffman Hercules Capital

Joseph is a seasoned executive with 40+ years of business experience. Before retiring, he was a partner at KPMG, where he served both startups and global Fortune 500 enterprises with revenues exceeding $12 billion.

Jeanne Bliss Customer Bliss

Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. She has four international best-selling books and co-founded the Customer Experience Professionals Association.

Sue Nokes Asurion

Sue is the Advisory Board Vice Chairman at Asurion. As former Chief Customer and Operations Officer at T-Mobile and VP at Walmart, she has been transforming customer experience in the Fortune 100 for 25+ years.

Greg Hanover Liveops

Greg has been in leadership at Liveops since 2008 and has served as Chief Executive Officer since 2017. Prior to Liveops, Greg has held additional leadership roles in the contact center space as well as the sports and entertainment industry.