Award-winning learning that builds exceptional customer experiences

Elevate performance from day one

Liveops delivers learning and development that turns talent into brand-ready CX professionals. As part of our learning and development as a service (LaaS) approach, our award-winning certification model blends self-paced eLearning, live online classrooms, role-play, AI simulations, and ongoing coaching to accelerate readiness, reduce early attrition, and safeguard your brand at scale. 

Programs are client-branded, data-driven, and designed to fit our 100% gig-based talent model across distributed teams in the U.S., Mexico, and the Philippines. 

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Virtual learning that moves the needle

When you develop customer service talent with Liveops, you gain a partner focused on measurable outcomes.

Up to 50%

faster time to proficiency

46%

reduction in early attrition

Higher

QA and CSAT

Learning and development solutions we provide

From foundational skills to high-stakes service, Liveops designs and delivers a complete agent certification program with speed, empathy, and precision.

Brand immersion and culture

Compliance and security readiness

Product and policy knowledge

De-escalation and empathy

Sales conversations and objection handling

Systems navigation with interactive AI simulations

Turning talent into brand ambassadors through certification

  • Self-paced certification icon Self-paced certification

    Agents progress through client-branded eLearning and AI simulations on a schedule that fits their lives, so time to proficiency drops without sacrificing quality.

    Explore our approach to quality talent
  • Asynchronous learning icon Asynchronous learning

    Targeted practice, role plays, and feedback are delivered one-to-one, reinforcing brand standards and skills before go-live.

    Dive into our role-play case study
  • AI and live chat icon AI and live chat

    Adaptive pathways, predictive readiness, and authenticated live chat keep momentum during certification and nesting. Real-time answers reduce rework and speed proficiency.

    Learn how live chat improved agent speed to proficiency
  • Stevie award winning certification icon Stevie award winning certification

    Our award-recognized certification combines engaging content, virtual facilitation, and measurable outcomes that show up in QA and CSAT.

    See why our certification wins awards

Case study | Insurance

Learning-as-a-Service (LaaS) certification and AI simulation role-play for a leading insurance contact center

An insurance brand partnered with Liveops to deliver Learning-as-a-Service (LaaS) through a client-branded certification program centered on realistic role-play supported by an AI simulator for call simulations. This approach accelerated readiness for licensed support, strengthened call-handling confidence, and reinforced compliance and brand alignment from day one.

Read the case study

Quote What OUR clients say
The Liveops learning and development team has been able to create a virtual learning environment that allows part-time agents to gain the knowledge in a short amount of time to be able to take care of our customers in the best possible way.
Keith Gindoff, Director of Vendor Management at Duke Energy
Quote What OUR clients say
The Liveops L&D team collaborated well, providing a clear framework to architect the ideal learning solution for our partner, one the world's largest supply chain and logistics company. Whenever challenges arose or questions came up, their team responded quickly and thoughtfully, offering consultative guidance that helped us navigate obstacles effectively.
Logistics Leader
Quote What OUR clients say
Liveops’ distance learning and certification prepare professionals to deliver with confidence. We can say ‘yes’ to customers more often because we trust the workforce that Liveops puts forward.
CX Program Leader, Retail Client
Quote What OUR clients say
The Liveops L&D team collaborated well, providing a clear framework to architect the ideal learning solution for our partner, one the world's largest supply chain and logistics company. Whenever challenges arose or questions came up, their team responded quickly and thoughtfully, offering consultative guidance that helped us navigate obstacles effectively.
Technology Client
Quote What OUR clients say
Liveops has remained flexible to meet our needs, whether supporting a group of 15 trainees or over 300. They have proven to be a responsive, flexible, and quality business partner
Manager of Claims Learning Delivery, Insurance Client
Quote What OUR clients say
The Liveops teams are not only performing at program-to-date ‘highs’ but the insights and analytics being provided by the team are the best they have ever been (and are setting the bar with our other partners).
Director of CX, Healthcare Client

Peek inside the system that outsmarts traditional outsourcing

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

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